Mortgage Production Supervisor - Operations

Overview

To provide oversight and coordination of mortgage loan production for a particular section of Mortgage Production. Conduct and coordinate training for the section staff to ensure loan application and documentation conform to loan product requirements and federal, state, local regulations, as well as NFCU and NCUA requirements. Provide oversight and coordination of mortgage loan workflow and productivity. Assist with leading section activities.

• Review and evaluate mortgage loan applications to ensure viability (member' debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines, etc.
• Review loan files for accuracy of estimated closing costs and initial loan pricing
• Authorize release of the reviewed/approved loan packages and release of information to members
• Provide assistance and direction on complex/unique or unusual loans
• Review loan files, ensuring all supporting documents met conditional requirements according to investor and lender guidelines
• Review loan files for accuracy of loan pricing, interest rate and points
• Resolve escalated member issues and problems
• Train team members and/or peers on functional processes and procedures
• Ensure compliance with documentation and disclosure requirements
• Detect errors and initiate or arrange for corrective action; ensure resolution
• Identify and resolve issues with closing attorney/agent, realtor or other related party
• Conduct ongoing training for team members; coach, evaluate, inform and provide corrective guidance
• Work with Mortgage Trainers to receive and distribute current information regarding loan program changes, automated system changes, underwriting requirements and documentation requirements
• Analyze changes in policies, procedures, and products; determine the impact on the functions of the section
• Serve as team lead:
• Assist with section operations and oversight of staff
• Compile reports and/or production statistics
• Provide input for performance appraisals
• Mentor and guide team members

• Advanced knowledge of Navy Federal mortgage products, services, programs, policies and procedures
• Working knowledge of mortgage loans (i.e.. conventional, FHA, VA loans) guidelines
• Experience working in a high volume, fast paced environment
• Experience in compliance analysis
• Experience in leading, guiding and mentoring others
• Ability to interpret and apply regulations, instructions and procedures
• If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
• Effective skill exercising initiative and using good judgment to make sound decisions
• Advanced organizational, planning and time management skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective organizational, planning and time management skills
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills

• Working knowledge of Navy Federal products, services, programs, policies and procedures

• Monday - Friday, 8:00AM - 4:30PM

• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 820 Follin Lane, Vienna, VA 22180

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful:
Make our mission your passion.

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