Eligibility Supervisor - Ses

Position

Eligibility Supervisor – SES –

Children and Families – Pensacola, FL Service Center

Community and Social Services – Community and Social Service Specialists, All Other

• Two years or more of paraprofessional experience in a position where determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims, or providing customer service was a major responsibility, or
  • Associate’s degree, or
  • 60 semester or 90 quarter hours of college coursework can substitute for the experience.
• Minimum of two years of processing experience in the ESS program as an Economic Self‑Sufficiency Specialist I or II (Eligibility Specialist I or II).
• Must be willing to travel.

A skills assessment test will be administered as part of the application process for this position.

This role supervises Economic Self‑Sufficiency Specialists. Responsibilities include communicating with, motivating, training, and evaluating employees; planning and directing their work; and leading the team to enhance customer service and agency goals.

• Learning – actively pursues learning opportunities and applies new knowledge.
• Oral Communication – effectively conveys ideas and listens to others.
• Written Communication – uses correct English and writes clearly.
• Personnel Management – motivates, develops, and directs staff, giving timely feedback.
• Problem Solving – identifies issues, evaluates alternatives, and recommends solutions.
• Team Building – fosters commitment and collaboration.
• Planning and Evaluation – sets priorities, determines resources, and evaluates outcomes.
• Conflict Management – resolves conflicts constructively.
• Approachability – is easy to talk to and builds rapport.
• Change Leadership – anticipates and leads change to improve the organization.
• Performance Management – sets goals and manages progress.

• Knowledge of policies and procedures for all ACCESS programs.
• Knowledge of interviewing techniques.
• Knowledge of data compilation, organization, and analysis.
• Knowledge of applicable mainframe systems and software applications.
• Skill in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate unit operations.
• Ability to interpret complex policy information.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. All employees are subject to reasonable suspicion drug testing in accordance with the Drug‑Free Workplace Act. Applicants eligible for Veterans’ Preference will receive preference in employment. All documentation must be submitted by the closing date of the vacancy announcement.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the hiring authority in advance to allow sufficient time to provide the accommodation.

No specific licensure, certification, or registration is required for this position.

09/09/02 (verification year)