Hotel Front Desk Attendant

Posted 3 days ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

If this sounds like you, apply today! Choice Experience Preferred

Responsibilities

• Communicate with housekeeping to make sure guest rooms are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Field customer complaints when necessary

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has experience answering telephone calls and troubleshooting stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent

$14 - $15

About Wood Spring Suites Pensacola West

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners