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Desktop Support Specialist
Job in
Pensacola, Escambia County, Florida, 32573, USA
Listed on 2026-02-16
Listing for:
Seneca Resources
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Senior / Tier 3 Desktop Support Engineer responsible for end-user support and full IT asset lifecycle management
, including receiving, inventory, warehousing, distribution, and disposal. Strong Service Now and hands‑on hardware/logistics experience required.
- Receive, tag, scan, and track IT assets; confirm receipts and close POs
- Maintain accurate records in IT Asset Management (ITAM) systems
- Manage onsite/offsite inventory and temporary warehousing (90–120 days)
- Perform monthly/quarterly inventory audits and reporting
- Coordinate global delivery, pickup, and cost‑effective shipping options
- Ensure asset traceability during deployment and transfers
- Support compliant disposal, recycling, data destruction, and onsite shredding
- Liaise with ITAD and recycling vendors
- Use Service Now (or similar ITSM) to track assets, time, and close tickets
- Adapt to changing processes and operational directives
- 8–12 years overall IT experience
- 5+ years in Desktop Support / EUC (Tier 2/3)
- 3+ years hands‑on IT Asset Management, inventory, or logistics
- Strong Service Now or ITSM experience
- Enterprise or regulated environments (Finance, Government, Healthcare)
- Experience with ITAD, recycling, and data destruction processes
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