Desktop Support Specialist

Senior / Tier 3 Desktop Support Engineer responsible for end-user support and full IT asset lifecycle management
, including receiving, inventory, warehousing, distribution, and disposal. Strong Service Now and hands‑on hardware/logistics experience required.

• Receive, tag, scan, and track IT assets; confirm receipts and close POs
• Maintain accurate records in IT Asset Management (ITAM) systems
• Manage onsite/offsite inventory and temporary warehousing (90–120 days)
• Perform monthly/quarterly inventory audits and reporting
• Coordinate global delivery, pickup, and cost‑effective shipping options
• Ensure asset traceability during deployment and transfers
• Support compliant disposal, recycling, data destruction, and onsite shredding
• Liaise with ITAD and recycling vendors
• Use Service Now (or similar ITSM) to track assets, time, and close tickets
• Adapt to changing processes and operational directives

• 8–12 years overall IT experience
• 5+ years in Desktop Support / EUC (Tier 2/3)
• 3+ years hands‑on IT Asset Management, inventory, or logistics
• Strong Service Now or ITSM experience

• Enterprise or regulated environments (Finance, Government, Healthcare)
• Experience with ITAD, recycling, and data destruction processes