Switch Telecommunications Technician

Overview

MCS is hiring a Switch Technician / Network Administrator at Naval Air Station Pensacola, Florida. This is a full‑time, permanent position with benefits.

• Perform daily administration of telecommunications systems, including Avaya switching, CAIRS database updates, and voicemail platforms to support SIPR and NIPR operations
• Execute Moves, Adds, and Changes (MAC) across voice systems, including Avaya switches and Callware Technologies Callegra voicemail
• Troubleshoot and resolve customer issues related to telephony, voicemail, and network connectivity
• Conduct daily system health checks on phone switches, servers, Cisco network equipment, and LEC circuits to ensure operational readiness
• Administer and maintain CAIRS, UCE servers, and telecommunications databases, including Microsoft SQL Server configuration, queries, and reporting
• Design and implement CAIRS workflows, work packages, call pattern masks, and custom reporting solutions across multiple switch platforms (Avaya, Tadiran, Nortel)
• Manage telecommunications infrastructure, including routers, switches, secure modems, and remote access units, ensuring proper configuration, backup, and restoration
• Maintain and update technical documentation, including SOPs, diagrams, system logs, and database records to ensure audit readiness and continuity
• Coordinate with external carriers (e.g., AT&T, Verizon, Cable One) to troubleshoot and resolve service‑related issues
• Ensure compliance with DoD Information Assurance policies, perform system backups, support cybersecurity requirements, and provide on‑site technical support and user training

Clearance Requirement:
Ability to obtain DoD SECRET

Educational Requirements:

High School diploma or equivalent

Certification Requirements: AIT II or Security+ is preferred.

• Regular attendance following an established work schedule is mandatory.
• It is important to be able to work any shift/designated hours required.
• You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work.
• This position may require night and weekend work and could include travel to areas with varying field conditions.

• May require climbing ladders, working at heights and in small, confined spaces such as under raised floors, inside closets, and server racks.
• Must possess the capability to sit, stoop, kneel, or crouch for extended durations. Will be required to operate in noisy environments with temperatures higher or lower than standard office conditions. Must be able to lift and move equipment weighing up to 50 pounds.
• Sitting ne use and PC/laptop. May require lifting and carrying boxes of supplies or files. Extended periods of sitting while on PC/laptop or phone.

• General office equipment includes but is not limited to PCs/laptops, telephones, copiers, servers, switches, routers, and other computer equipment that supports the network environment.
• General field equipment includes but is not limited to hand tools, power tools, ladders, aerial/motorized lifts, and test equipment.
• This position may require the operation of motor vehicles as an essential job function. Candidates must possess a valid driver's license and a clean driving record. The ability to operate…