Field Support Technician

Job Summary

Responsible for design, installation, troubleshooting, asset management, configuration, and support of all computerized information systems for assigned Navy Exchange activities.

• Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned.
• Responsible for technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifuntion devices and other related peripheral equipment.
• Performs capacity planning and analysis for new and currently installed networks.
• Installs and modifies network hardware and software as required.
• Installs and modifies desktop computing hardware and software as required.
• Implements new networks from design through post‑installation stages including cable plants, installation, and testing.
• Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region.
• Performs troubleshooting and repair of down or malfunctioning networks and equipment.
• Assists in performing ongoing optimization of networks and desktop computing systems in the region.
• Assists in minor computer operations maintenance and troubleshooting for Distribution Center mainframe, and provides support for Distribution Center conveyor equipment.
• Acts as Code I point of contact in the field for store and distribution center management.
• Provides oral and written reports to regional lead technician and Field Support Supervisor.
• Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician.
• Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).
• Must possess valid driver's license to support off site facilities.
• Performs other related duties as assigned.

IA Certification:
One of the following certifications: A+, Network+, Systems Security Certified Practitioner (SSCP) or one of the following higher level certifications:
Security+, GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA). NEXCOM preferred certification:
Network+.

Technical Certification: MCDST, MCTS Windows 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680. Certifications must be valid (not expired) as defined by the policy of the certification issuer. Candidates without the required certification may be placed into this job but must obtain the required certification within 6 months of appointment;

failure to obtain the proper certification requirement will result in termination of employment. This position is designated IT‑2 (Non‑critical Sensitive) in accordance with SECNAV M‑5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).

Three years experience in IT technical work which demonstrated the ability and aptitudes required to perform technical, or analytical work and coordination involving networking, LAN systems, Point of Sale Systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems.

One year of related academic study above the high school level may be substituted for nine months of experience up to a maximum of a 4‑year bachelor's degree in business/information system discipline for three years of general experience.

• Technical support experience in one or more of the following areas O/S (i.e., UNIX, Windows XP, NT/W2K, DOS, Linux, O/S 400 etc) database (Oracle, SQL Server, Dbase, Access, etc.) Point‑of‑Sale, electronic Messaging, desktop/laptop, printers, Applications (Retail, Financial, Distribution/Logistics and Human Resources), Wide Area Networking (design, implementation, troubleshooting, supporting), RF networking, Local Area Network support.
• Working at a Help Desk or in a system support position.
• Utilizing automated tools for tracking, monitoring support activities.
• Analyzing support activities through use of automated tools to identify trends in problems, resolutions, metrics.

Qualified candidates must be U.S. Citizens.