Customer Relationship Management Specialist

Overview

Applied Technical Services, LLC ("ATS" or the "Company") is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across manufacturing, power generation, aerospace, medical, and defense markets. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States. Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

ATS is seeking an experienced Customer Relationship Management Specialist to oversee integration and optimization of the department’s CRM system. This role focuses on leveraging Salesforce and/or Microsoft Dynamics platforms to ensure data integrity, drive efficiency, and provide analytics to support strategic decision-making. The ideal candidate will be a data-driven administrator responsible for managing CRM data, processes, and user adoption in the inspection department of the company.

Additionally, the administrator will assist department managers with data entry and analysis so the managers can lead and oversee the daily operations of our nondestructive testing department.

• Operational Capability: Oversee the configuration, customization, and maintenance of Salesforce or other CRM platforms to align with departmental needs.
• Leadership: Be the single POC Administrator of the department’s timeliness and accurate data to support operational and Business Development needs.
• Planning: Implement CRM strategies to enhance data quality, reporting, and analytics across teams.
• Training: Train and support end-users on CRM tools, fostering adoption and best practices.
• Collaboration: Collaborate with department managers to integrate CRM systems with other business applications for seamless operations.
• Problem Solving: Assist in data integrity with the Corporate BD Manager to help with data migration projects, including imports, exports, and deduplication efforts. Monitor system performance, troubleshoot issues, and coordinate with IT or other teams for resolutions.
• Compliance: Ensure CRM processes comply with organizational policies and industry standards.

• Experience: Proficiency in Salesforce administration and Lightning components.
• Minimum 5 years’ experience with other CRM platforms such as Microsoft Dynamics.
• General knowledge of API integrations and web services for CRM connectivity.
• Familiarity with data filtering and report building.
• Understand cloud-based architectures in CRM environments.
• Proficiency in reporting and visualization tools to derive actionable insights from CRM data.
• Education:
• Bachelor’s degree in computer science preferred
• CRM certifications preferred (e.g., Certified Administrator, Advanced Administrator) are highly preferred.
• High proficiency in CRM management can be used to substitute educational requirements.
• Leadership: Strong ability to lead, coach, and work with a team.
• Communication: Effective skills for communication with team members and customers.
• Analytical
  
  Skills:
  
  Ability to analyze reports, budgets, and performance metrics.
• Computer
  
  Skills:
  
  Microsoft Office Suite, CRM Software

• Work up to 40 hours a week in the office
• Able to sit or stand for extended periods.

• Ability to learn and comply with all company policies and procedures.
• Excellent communication skills written and verbal.
• Applicants must pass a drug screen and have a valid driver’s license with a clean driving record.
• “U.S. Persons” Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (ITAR). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status;
  
  or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S.…