Customer Relationship Management Specialist - Pensacola, FL

Overview

Applied Technical Services, LLC ("ATS" or the "Company") is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across manufacturing, power generation, aerospace, medical, and defense markets. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States. Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

Summary: ATS is seeking an experienced Customer Relationship Management Specialist to oversee integration and optimization of the department’s CRM system. This role focuses on leveraging Salesforce or Microsoft Dynamics platforms to ensure data integrity, drive efficiency, and provide analytics to support strategic decision-making. The ideal candidate will be a data‑driven administrator responsible for managing CRM data, processes, and user adoption in the inspection department of the company.

Additionally, the administrator will assist department managers with data entry and analysis so the managers can lead and oversee the daily operations of our nondestructive testing department.

• Operational Capability:
  Oversee the configuration, customization, and maintenance of Salesforce or other CRM platforms to align with departmental needs.
• Leadership:
  Be the single POC Administrator of the department’s timeliness and accurate data to support operational and Business Development needs.
• Planning:
  Implement CRM strategies to enhance data quality, reporting, and analytics across teams.
• Training:
  Train and support end-users on CRM tools, fostering adoption and best practices.
• Collaboration:
  
  Collaborate with department managers to integrate CRM systems with other business applications for seamless operations.
• Problem Solving:
  Assist in data integrity with the Corporate BD Manager to help with data migration projects, including imports, exports, and deduplication efforts. Monitor system performance, troubleshoot issues, and coordinate with IT for resolutions.
• Compliance:
  Ensure CRM processes comply with organizational policies and industry standards.

• Experience with Salesforce and/or Microsoft Dynamics preferred.
• Strong data management and analytical skills with a focus on data integrity, reporting, and user adoption.
• Ability to collaborate with department managers and cross‑functional teams.
• Knowledge of CRM best practices, data migration concepts (imports/exports/deduplication), and basic troubleshooting.
• Comfortable coordinating with IT and other stakeholders to resolve issues and implement enhancements.