IT Service Desk Specialist- Level II- Security Clearance

Position: IT Service Desk Specialist- Level II- 3618186 with Security Clearance
Computer Technologies Consultants (CTC) is seeking an IT Service Desk Specialist - Level II to support the Defense Health Agency (DHA) in Pensacola, FL. With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, Dev Ops, Test Automation, Cyber Security, and infrastructure solutions.

Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies. Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie.

Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments. Our clients' employees are their most valued asset and they invest in their people because they are in it for the long term.

They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide. Why Should You Be Interested ?
* Direct hire full-time position
* Competitive base salary and comprehensive benefits
* Mid-size company with room for growth Position Title : IT Service Desk Specialist - Level II Position Location :
Full time, Onsite in Pensacola, FL Daily Responsibilities:
* Act as the primary point of contact for service desk operations, providing leadership and guidance to team members.
* Collaborate with stakeholders to identify opportunities for process improvements and enhanced service delivery.
* Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
* Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
* Acts as the escalation path to resolve moderate to highly complex technical issues.
* Specialized in certain aspects of technologies to assist the customer base.
* Provides support for call overflow during peak time or reduced staff during off peak hours. Required Years of Experience (min) :
* Four (4) years of progressive IT service desk experience, preferably in a federal government environment. Required Degree/Certifications :
* Bachelor's degree and/or equivalency.
* IAT II.
* CE:
Associate (professional preferred). Requirements :
* Demonstrated ability to lead and coordinate IT service delivery teams to meet performance objectives.
* Proven expertise in resolving complex technical issues and ensuring operational continuity.
* Strong communication and organizational skills to manage priorities and collaborate with stakeholders effectively. Required Clearance :
* Security/Background Check. US Citizen Pay Information Full-Time Salary Range: $40k-$50k

Please note:

This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law.

Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.