Director - Epic Revenue Cycle

Director – Epic Revenue Cycle

The Director – Epic Revenue Cycle is responsible for strategic leadership, implementation, optimization, and ongoing support of Epic Revenue Cycle applications across the organization. This role serves as the senior owner of Epic revenue cycle systems, ensuring efficient, compliant, and high performing workflows that support financial performance, patient access, billing accuracy, and regulatory requirements. The Director leads large, cross functional teams and partners closely with Revenue Cycle leadership, Finance, Operations, Compliance, and IT to deliver Epic solutions that align technology with business and financial goals.

This role has direct accountability for Epic revenue cycle implementations, upgrades, integrations, and post go live optimization.

Epic Revenue Cycle Strategy & Governance

Serve as executive owner for Epic Revenue Cycle modules, including but not limited to:
Prelude, Cadence, RTE, Grand Centralo Resolute PB & HBo Claims & Remittance, Tapestryo Develop and maintain the multiyear Epic Revenue Cycle roadmap aligned with organizational financial strategyo Establish and oversee Epic revenue cycle governance, prioritization, and change control processeso Ensure Epic build and workflows support revenue integrity, patient experience, and regulatory complianceo Act as escalation point for high impact Epic revenue cycle issues and riskso Provide functional governance and oversight for third party revenue cycle solutions (e.g., clearinghouses, patient access tools, automation, denial management, payment platforms) that interface with or influence Epic revenue cycle performanceo Ensure third party solutions align with Epic design standards, data integrity, security requirements, and revenue cycle strategyo Partner with IT and Procurement to support vendor selection, contract review, performance management, and integration strategy related to Epic revenue cycle dependencies

Epic Implementation & Deployment (Core Responsibility)

Lead all phases of Epic Revenue Cycle implementations, expansions, and upgrades, including initial Epic system implementation, module rollouts and phased deployments, revenue cycle integrations, Epic upgrades, foundation changes and system conversions.o Ownership of implementation planning, scope definition, resource planning, timelines, and budgetso Partner with Revenue Cycle leadership to design and approve future state workflows for access, billing, claims, collections, and reportingo Ensure Epic build adheres to Epic best practices, organizational standards, and compliance requirement so Coordinate design, build, testing, training, go live, and stabilization activitieso Lead go-live execution and post go live command center operationso Ensure third party revenue cycle tools are appropriately designed, tested, and integrated to support Epic-centric workflow so Maintain Epic as the system of record while ensuring effective interoperability with external vendors

Revenue Cycle Partnership & Stakeholder Engagement

Serve as a trusted advisor to Revenue Cycle, Finance, Managed Care, Patient Access, and Compliance leaderso Translate business and financial requirements into effective Epic solutionso Partner with Clinical, Analytics, and IT Infrastructure and vendor partners teams to align end-to-end workflow so Advise leadership on the operational and financial impact of third-party tools within the Epic revenue cycle ecosystemo Provide regular communication to executive leadership on progress, risks, and outcomes

Team Leadership & Talent Development

Lead, mentor, and develop Epic Revenue Cycle managers, analysts, and support staffo Build and maintain strong internal Epic capability through training, certification, and succession planningo Ensure appropriate coverage for support, maintenance, and on call needso Foster a high-performance, accountable, and customer focused team culture

Optimization, Support & Financial Performance

Drive continuous optimization of Epic revenue cycle workflows and system performanceo Monitor Epic revenue cycle KPIs, denials trends, cash flow metrics, and user satisfactiono Assess the effectiveness…