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IT Service Desk Lead - Support & Troubleshooting

Job in Pensacola, Escambia County, Florida, 32573, USA
Listing for: Seneca Resources
Full Time position
Listed on 2026-07-29
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 47760 - 64584 USD Yearly USD 47760.00 64584.00 YEAR
Job Description & How to Apply Below
Position: IT Service Desk Lead - 24/7 Support & Troubleshooting

Seneca Resources is seeking a Service Desk Coordinator in Pensacola, FL. The role provides technical support to employees 24/7, acting as the first contact for Enterprise Technology Services, resolving incidents, answering questions, and handling Service Catalog Requests.

You will work in a fast-paced environment across multiple systems, multitask, and escalate when necessary, with a focus on first-contact resolution and excellent customer service.

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