Epic Application Analyst

Job Description

The Epic Application Analyst is responsible for the design, configuration, implementation, support, maintenance,

The Epic Application Analyst is responsible for the design, configuration, implementation, support, maintenance, and optimization of Epic technical infrastructure and integrated technologies that support the organization's electronic health record (EHR) ecosystem. This role serves as the primary technical resource for assigned Epic technical applications and environments, ensuring the stability, security, performance, and interoperability of Epic systems across clinical, financial, and operational domains.

The Epic Application Analyst partners closely with Epic application teams, infrastructure teams, cybersecurity, database administrators, integration engineers, vendor partners, and operational stakeholders to support Epic implementation, upgrades, optimizations, and ongoing system operations. This role plays a critical part in maintaining system availability, supporting integrations, troubleshooting complex technical issues, and ensuring the successful deployment of Epic technologies throughout the organization.

• Configures, maintains, monitors, and supports Epic technical applications, environments, and infrastructure components. Manages assigned Epic technical modules such as Hyperspace, Hyperdrive, Interconnect, Web BLOB, Print Services, System Pulse, Identity, Security, MyChart infrastructure, and other Epic technical platforms as assigned. Supports Epic environment management activities, including promotions, refreshes, upgrades, patches, and system maintenance. Monitors system performance, availability, and reliability and proactively identify opportunities for improvement.
  
  Ensures Epic technical environments adhere to organizational standards and Epic best practices.
• Supports and maintains Epic interfaces, integrations, and interoperability solutions with internal and external systems. Collaborates with interface engineers and application teams to troubleshoot connectivity, data exchange, and integration issues. Assists in implementing and supporting HL7, FHIR, APIs, and other interoperability technologies. Monitors integration performance and resolve data transmission issues in a timely manner. Participates in integration testing and validation activities during implementations and upgrades.
• Investigates, diagnoses, and resolves complex Epic technical issues affecting system performance, availability, or functionality. Performs root-cause analysis for system incidents and recommend corrective actions. Supports incident, problem, and change management processes. Escalates issues appropriately and collaborate with Epic Technical Services when necessary. Maintains detailed documentation of technical issues, resolutions, and support procedures.
• Supports Epic security administration, user access management, authentication, and system security controls as assigned. Ensures compliance with organizational cybersecurity policies, HIPAA requirements, and regulatory standards. Assists with security reviews, vulnerability remediation, audit requests, and risk mitigation activities. Collaborates with cybersecurity and infrastructure teams to maintain secure Epic environments. Supports disaster recovery planning, business continuity processes, and system recovery testing activities.
• Participates in Epic implementations, upgrades, optimizations, and new module deployments. Supports technical planning, build validation, testing, cutover activities, and go-live readiness efforts. Coordinates technical tasks across Epic teams, infrastructure teams, and third-party vendors. Assists with environment preparation, release management, and deployment planning. Provides go-live and stabilization support for new implementations and enhancements.
• Monitors server performance, application performance, network connectivity, and overall Epic system health. Supports capacity planning and performance optimization initiatives. Collaborates with infrastructure teams to ensure proper system architecture and resource allocation. Analyzes system logs, monitoring…