IT Support Technician

Pensacola, United States | Posted on 07/01/2024

At YourTEK Professionals we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Support technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.

Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Duties:

• Working with customer's IT Departments toresolve many different kinds of issues.
• Repairing Computers, Phones, Networks, Servers, Point of Sale Systems, and more.
• Diagnose and repair hardware and software issues on client PC’s andmobile devices using approvedmethods and processes.
• Installhardware and software for clients.
• Completenecessary internal and client-related documentation as required on a daily basis.
• Install/configure/repairnetwork and local printers.
• Trainclients on basic computer knowledge.
• Communicate and interact with end users and internal staff toresolve IT related issues
• Positive and proactive attitude with customer’s best interest inmind.
• Acknowledge and escape issues that are brought to yourattention, but may fall outside of IT support
  
  Qualification /Requirements
• Network Installation and design.
• Help Desk Support

YourTEKProfessionals provide equal employment opportunities(EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, orgenetics. In addition to federal law requirements,YourTEK Professionals complies with applicable stateand local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting,hiring, placement, promotion,termination, layoff, recall, transfer,leaves of absence, compensation and training.

Education/ Training / Experience

Required:

• Minimumof three (3) years’experience with Windows OS
• Minimumof three (3) year experience with PC and laptophardware.
• Minimum of(1) year customer service experience.
• Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

• Certification in A+, Server+, Network+,Microsoft MCP,MCSA, MCSE, Associate Degree in Computer Science or equivalent.

Positive attitude

Excellent verbal and written communication skills.

Abilityto work with minimal supervision.

Valid driver’slicense.

Dependabletransportation.

Must beable to lift 50pounds.

Be creative and make solutions when one cannot be found.

Life Insurance

Short Term Disability

PTO

YourTEK Professionals is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.