Manager- Epic Clinical

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

The Manager – Epic Inpatient Clinical Applications is responsible for the operational leadership, oversight, and optimization of Epic inpatient clinical applications across the organization. This role ensures that Epic inpatient systems are stable, efficient, and aligned with clinical workflows, regulatory requirements, patient safety standards, and organizational priorities. The Manager provides direct leadership to Epic Inpatient application analysts and serves as the primary liaison between clinical leaders, information technology, Epic, and organizational governance structures.

The role plays a critical part in translating clinical and operational needs into sustainable Epic build, standards, and support models.

• Provides day-to-day leadership and direction for Epic Inpatient application support, maintenance, and optimization activities.
• Manages and prioritizes analyst workloads to ensure timely resolution of issues, enhancements, and requests.
• Ensures the stability, performance, and ongoing support of Epic inpatient applications in a live production environment.
• Maintains accountability for application uptime, issue resolution, and release readiness.
• Directly manages Epic application analysts, including performance management, coaching, skill development, and workload planning.
• Ensures analysts maintain required Epic certifications and proficiency standards.
• Fosters a culture of accountability, collaboration, and continuous improvement within the application team.
• Oversees the design, build, testing, and implementation of Epic inpatient enhancements and new functionality.
• Reviews and approves application build to ensure adherence to Epic best practices, organizational standards, and patient safety requirements.
• Coordinates testing activities for upgrades, enhancements, and regulatory changes.
• Partners with Epic leadership to support system upgrades, foundation initiatives, and future deployments.
• Serves as the primary Epic Inpatient application point of contact for nursing leadership, providers, operations, and clinical informatics.
• Partners with clinical stakeholders to evaluate workflow needs, assess system impact, and recommend standardized solutions.
• Supports change adoption by ensuring Epic solutions align with real world inpatient clinical workflows.
• Participates in Epic structures, including change control, prioritization, and clinical councils.
• Ensures consistent application standards across inpatient departments and facilities.
• Supports regulatory and accreditation requirements related to clinical documentation, patient safety, and system controls.
• Identifies and escalates clinical or system risks related to Epic inpatient functionality.
• Works closely with Epic Technical Services, internal IT teams, and third-party vendors as needed.
• Collaborates with other Epic Application Managers to ensure cross application alignment and integration.
• Serves as an escalation point inpatient application issues that require enterprise level resolution.
• Maintains responsibility for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards.
• Manages team members, which includes orientation, development and evaluation…