Fraud & Security Manager

Company Description

Since 1936 Pen Air® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it.

These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.

Pen Air is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia.

Do you have a passion for helping others?

Currently, Pen Air provides access to 14 convenient locations in Baldwin County, AL and Escambia, Santa Rosa, and Okaloosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.

Take control of your future by mapping out a career king with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air!

Success looks different for everyone. Where will your journey take you?

Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

• Up to $15K available for continuing education
• Student Loan Paydown
• Adoption Assistance Reimbursement
• Wellness Programs
• Gym membership
• Formal Career Development Resources
• Financial Wellness Resources
• Purchase assistance with computers and fitness equipment.

• Generous PTO Plan—20 days for new hires
• Paid Maternal & Parental Leave
• Competitive Retirement Plan
• Competitive medical, dental & vision plans
• Company paid Telehealth services.
• Company paid Short Term Disability
• And more………!

The starting salary for this position is $97,000.

Oversees Pen Air Credit Union’s fraud mitigation strategies and physical security program, ensuring effective risk reduction practices and timely deployment of loss prevention initiatives. Reviews industry and regulatory developments to identify gaps, recommends improvements, and establishes metrics to monitor fraud trends. Collaborates across departments to strengthen overall program effectiveness.

• Maintains and demonstrates knowledge of new & pending laws that will affect the Credit Union’s operations. Maintain a working knowledge of Credit Union services including debit and credit cards, ATM, ACH, draft, and wire processing, Bill Pay, account to account, person to person, etc..
• Manage the development, testing, and implementation of new fraud rules and strategies to improve program performance and mitigate loss, while monitoring, analyzing, and communicating fraud trends and losses to staff and management. Recommend procedural enhancements across departments based on dispute and case analysis to strengthen overall fraud mitigation efforts.
• Oversee all aspects of the Physical Security program & building projects. Respond to all security violations as required by regulation or credit union security policy. Coordinates with appropriate law enforcement agencies, financial institutions, vendors, & auditors.
• Assist in supporting daily operations related to fraud management. Coordinates and communicates with appropriate departments to ensure they are adequately informed and trained in fraud detection and prevention best…