Courtesy Patrol Director

Hours/Days: 8 AM - 5 PM, Monday - Friday (Schedule may change based on Department needs).

High school diploma, Leadership experience, Conflict resolution, Strong background in preparing and reviewing incident response documentation.

To supervise the Courtesy Patrol staff as per company and supervisor guidelines.

• Initial Interview of applicants
• Training of new employees
• Respond to managerial calls for service.
• Keep resort Management staff informed of issues
• Recommend promotions and terminations
• Keep time reports current

• Coordinate with local Law Enforcement for off duty Officers to augment security staff during certain holidays or emergencies.
• Complete assignments that are directed by the General Manager and/or the Director of the HOA.
• Participate in Hurricane Action Plan preparation and post-storm duties.

Safety:
To provide a safe working environment for all employees.

Customer Service:

To be responsible to company managers and owners for the enforcement of HOA Rules and Regulations and to provide access control.

Specific:
Operation and maintenance of the property-wide camera system.

To supervise the Courtesy Patrol employees specifically and all employees in general to ensure continued adherence to company policies and the Mission, Vision, and Values.

Based on relevant work experience.

• Knowledge of spreadsheets and word processing is required.
• Ability to read, analyze, and interpret general business information.
• Ability to organize and write reports and business correspondence. Ability to effectively present information and respond to questions from managers and the public.
• Ability to work with mathematical concepts such as statistical and budget information.
• Ability to solve practical problems. Ability to interpret a variety of instructions when furnished in written, oral, or schedule form.

Certification or licensing requirements:

CPR / AED training certificate or the ability to obtain one within a reasonable time.

Personal Computer, printer, radio, cell phone, calculator, and standard office equipment and machines as required. Operation of wheeled vehicles as needed.

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk. The employee may occasionally be required to reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

The employee must be able to walk several flights of stairs at a time in case of emergencies.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Premier Culture is Premier’s Mission, Vision, and Values in practice.

The Premier Culture is defined by regular practices ingrained into every aspect of Premier

does business.

Examples of these are as follows:

• Smile and make eye contact. (10/5 Rule)
• Speak to everyone in a friendly manner.
• Use the guest’s name.
• Take Ownership.
• Invite guests to come back.
• Know your job.
• Know the resort.
• Have a sense of urgency.
• Take pride in your personal appearance.
• Do it right the first time.

Managers are also responsible for ensuring all Management Accountabilities are followed.

Examples of these are as follows:

• Complete reviews.
• Hold daily line-up meetings.
• Provide needed training and supplies.
• Be visible.
• Employee Recognition.

Culture is the backbone of Premier Island Management Company, and there is zero tolerance for the Mission, Vision, Values, Non‑Negotiables, and Management Accountabilities not being practiced by employees every day.

Ability to work with minimum supervision and a high degree of autonomy.