VP of Business Transformation

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Full Time Senior Management Pensacola, FL, US

5 days ago Requisition

Salary Range: $ To $ Annually

Service Beyond Banking - At Gulf Winds, we are forward-thinking and team-oriented. We recognize and reward service that exceeds our members’ expectations and, most importantly, have fun while working hard and impacting our community. We’re looking for driven professionals who are passionate about service, fueled by purpose, and guided by core values of Integrity, Care, Growth, and Innovation

We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

We set ambitious goals, provide personal development opportunities, and encourage results.

We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today.

Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We are forward-thinking and team oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance.
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

The Vice President of Business Transformation leads Gulf Winds' ongoing organizational evolution. This senior leadership role drives the effort to modernize the credit union through the high-level integration of strategy, technology, and data. By positioning innovation at the core of the credit union's operations, the VP of Business Transformation empowers the organization to navigate a continuous journey of transformation, delivering superior value both to our members and team members.

This role will bridge the gap between the credit union's visionary strategy and operational excellence. The position will collaborate with fellow business leaders to convert high-level goals into measurable operational outcomes by implementing advanced technical capabilities and fostering a data-driven culture. A critical focus of this role is optimizing the member relationship through the online banking channel, ensuring all products prioritize user experience and exceed service standards.

The Vice President of Business Transformation provides oversight, strategic direction, and budgetary goals for the following functional areas:

'Online Banking:
Directing the evolution of mobile and web delivery platforms to ensure a frictionless member experience that exceeds expectations.

'Project Services:
Overseeing the Project Services team to ensure disciplined execution, resource allocation, and timely delivery of enterprise initiatives.

'Payments:
Managing the strategic roadmap for payment systems, including credit/debit operations, ACH, wire transfers, and emerging real-time payment technologies.

'Business Intelligence:
Ensuring adherence to an analytical framework and the utilization of the appropriate data analysis tools to transform raw data into actionable business insights.

30% Serves as the strategic lead for online banking, ensuring all member-facing products prioritize a seamless and intuitive user experience. Continuously assess member feedback, product roadmap, and market trends to optimize products and deepen member relationships through an exceptional online banking experience monitored through by meeting or exceeding Service Level Agreements (SLA). Reports routinely on online banking channel and user experience audits/assessments as well as Disaster…