Client Executive - Virtual

Account Management Role

This role is responsible for the overall management, retention, and growth of their assigned portfolio of clients. They are accountable for revenue retention and growth, client renewals, client satisfaction, and for maximizing the value clients derive from our products and solutions.

Responsibilities

• Developing and builds meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders.
• Leading through influence; persuades, motivates, and inspires action toward desired outcomes.
• Asking provocative questions to uncover and understand the client's business goals, priorities, and desired outcomes.
• Anticipating the client's needs and effectively positions solutions to drive value maximization, retention, and revenue growth.
• Advocating and connecting capabilities, support, and/or services for clients. Advocates internally and facilitates the involvement of Sales, Delivery, and other functions to achieve common goals.
• Consulting with clients regularly on best practices to increase product adoption and utilization.
• Identifying opportunities for expansion of solutions to support and drive the client's desired business outcomes.
• Owning the Account Health strategy for assigned client accounts. Proactively monitors and identifies client retention risk. Designs and executes success plans to resolve issues and mitigate risk.
• Leading the strategy, preparation and execution of Quarterly Client Business Reviews (QBRs).
• Leading the renewal strategy for assigned book of business.

Requirements

• 7+ years of equivalent experience in a Customer Success/Account Management role. Experience managing a book of large enterprise, high ARR/ high complexity accounts.
• Possess business and financial acumen to lead successful negotiations and secure multi-year renewals.
• Have a strategic, growth mindset and proven ability to develop and execute customer success engagements and strategies.
• Able to build relationships across multiple client personas and key internal/external stakeholders.
• Lead and thrive in an evolving environment while managing priorities and deliverables across assigned accounts and teams.
• Possess leadership, communication, project-management, and presentation skills.
• Have a passion for delivering market-differentiating customer experiences.
• Able to travel 25%-35% as required.