Manager Business Intelligence; Consumer Loan Operational Analytics

Overview

Manages a team of Business Intelligence Analysts responsible for developing dashboards, reports, and actionable insights. Oversees the development and delivery of complex operational and strategic reporting. Aligns Business Intelligence team initiatives with business goals and manages resources and talent to ensure team success.

• Translate business needs into reporting strategies and ensure alignment with functional objectives and actionable insights
• Lead execution of reporting and analytics projects that support decision-making and performance monitoring
• Collaborate with business leaders and cross-functional partners to define priorities and evolve the BI roadmap
• Ensure data integrity, reporting standards, and quality control across all deliverables
• Track team performance, assign projects, and evaluate capacity against business needs
• Coach team on complex data analyses, root cause assessments, and operational performance measurement

• Bachelor s degree in related field or equivalent combination of training, education and experience.
• College/university degree and 5+ years work experience; 1+ years of management experience
• Proven ability to lead a team of analysts in delivering actionable insights and reports that support business objectives
• Strong analytical skills to interpret data trends and provide solutions to business challenges through data analysis
• Effective skill in building relationships with internal clients, understanding their data needs, and delivering tailored BI solutions
• Strong skills in documenting procedures, reports, and analytical findings to ensure transparency and repeatability of processes
• Effective leadership in managing a team, driving performance to meet organizational goals
• Ability to identify challenges and develop practical solutions that optimize team performance
• Skill in managing daily operations with a focus on efficiency and productivity
• Strong interpersonal skills for coordinating with team members and other departments
• Commitment to empowering team members to take initiative and make decisions in their roles
• Proficiency in setting goals and evaluating team performance to achieve business objectives

• Master s Degree in related field or equivalent combination of training, education and experience.

Hours: Monday - Friday, 8:00AM - 4:30PM

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful:
Make our mission your passion. Fortunes and recognitions include:
Fortune 100 Best Companies to Work For 2026;
Yello and Way Up Top 100 Internship Programs 2025;
Computerworld Best Places to Work in IT 2026;
Most Loved Workplace awards; and various other industry recognitions. Fortune Magazine, Fortune Media IP Limited. All rights reserved. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Navy Federal Credit Union is not affiliated with these third-party organizations.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal s Medical Accommodations team at medical accommodations or by calling  This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings may close early or extend longer than the anticipated closing date at the hiring team s discretion based on qualified applicant volume. Salary ranges are disclosed, and compensation is based on experience, location, and market position.

For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal jobs are posted on our career site and reputable job boards. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.