Experienced BDC Service Manager | Leadership Opportunity

A leading dealership in the Alabama/Florida Panhandle areas is looking for an experienced BDC Service Manager to join our team. If you have a passion for customer service and a knack for managing a dynamic team, we want to hear from you! You will provide an open and informative relationship between our BDC personnel and the sales and service staff.

We have a standard of honesty and integrity when conducting business. Without question, a highly qualified well trained and motivated BDC manager will define the success of the Business Development Center.

We offer:

• Generous pay plan!
• Guaranteed salary + lucrative bonuses
• Family Owned and Managed Dealership!
• Professional, on-going training provided for your success!
• Medical and Dental insurance
• 401(k)
• Paid Vacation

Responsibilities:

• Oversee and manage the BDC department to ensure high levels of customer satisfaction.
• Train and develop staff to meet performance goals.
• Monitor and analyze call volume and customer interactions.
• Implement strategies to improve service department efficiency.
• Collaborate with service advisors to enhance customer experience.

Requirements:

• Previous experience in a BDC or similar management role.
• Experience in Xtime a must
• Strong communication and interpersonal skills.
• Ability to lead and motivate a team.
• Knowledge of automotive service operations is preferred
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.