Branch Manager

Company Description

Since 1936 Pen Air® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we're passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it.

These guiding principles are Respect, Service, and Communerosity® and they're woven throughout our culture.

Do you have a passion for helping others? Currently, Pen Air provides access to 15 convenient locations across Mobile and Baldwin counties in Alabama and Escambia, Santa Rosa, Okaloosa and Bay counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.

Take control of your future by mapping out a career king with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air!

Success looks different for everyone. Where will your journey take you?

Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

The starting salary for this role is $76,0000 to $85,350 per year, depending on experience.

Responsible for directing and administering the operational efforts of a larger branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to customers and prospective customers. Trains, directs, and supervises branch staff. Accountable for maximizing revenues, sales, customer satisfaction, and minimizing operational losses, as well as deepening existing relationships and minimizing customer attrition. Responsible for successful implementation of promotional campaigns and product initiatives at the branch level.

Incumbents are either sales (with business development goals) or service focused.

• Maintains a high quality of service for members and ensures employees are maximizing opportunities to sell products/services and meeting sales and service standards.
• Conducts operational and sales/service training and coaching with all branch staff.
• Prepare month-end management reports which apprise executive management of the status of branch activities.
• Monitors branch operations and supports branch teammates with all operational functions.
• Troubleshoots and resolves internal and external inquiries.
• Ensures that appropriate steps are taken to correct unsatisfactory conditions in the branch.
• Develop and implement the annual department budget; review monthly to analyze variances and assure expenditures remains within limits.
• Primary Security officer for the branch. Conducts required security meetings with staff to ensure compliance. Opens and closes the building in accordance with set hours and tests security equipment quarterly.
• Administers monthly and in-moment coaching and performance evaluations and recommends appropriate personnel action.

• Experience:Five years to eight years of similar or related experience, including preparatory experience.
• Education/Certifications/Licenses
  : (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Interpersonal
  
  Skills:
  
  A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
• Other
  
  Skills:
  
  Excellent leadership skills. Ability to conduct a needs-based dialogue. Knowledge of new account & loan process. Ability to supervise others by…