Supervisor, Training & Development; Documentation Specialist

Overview

To assist in planning, organizing, and supervising the day-to-day operational activities to achieve branch and division training and development objectives. Direct the development and implementation of a learner centric curriculum and associated resources to support Navy Federal's strategic goals and mission. Initiate process/procedural recommendations and lead moderately complex projects to improve overall branch efficiency. Act as Assistant Manager/Manager in the incumbent's absence.

To assist in planning, organizing, and supervising the day-to-day operational activities to achieve branch and division training and development objectives. Direct the development and implementation of a learner centric curriculum and associated resources to support Navy Federal's strategic goals and mission. Initiate process/procedural recommendations and lead moderately complex projects to improve overall branch efficiency. Act as Assistant Manager/Manager in the incumbent's absence.

• Initiate, evaluate and develop plans for innovative designs that enhance and/or modify communications regarding appropriate training techniques, technologies and programs to enhance effectiveness
• Plan, develop, and provide training and development programs for business units, using knowledge of effective methods (e.g., classroom training, demonstrations, on the job training, meetings, conferences, e-learning, workshops, and other job aids, etc.)
• Supervise needs assessments to support organizational learning needs; evaluate instructor performance, the effectiveness of training programs and provide recommendations for improvement to management
• Work closely with internal communication partners to explore and initiate more effective methods of communicating with our employees
• Identify, recommend, implement and adjust training techniques, technologies, programs, etc., to enhance and maximize the training experience for employees
• Oversee and provide guidance regarding the planning and management of programs and systems to deliver exceptional learning solutions to employees
• Develop new concepts, strategies, and innovative approaches to design innovative learning solutions
• Lead and participate in cross-departmental project teams to enhance and develop training products/services and plan/implement change management solutions
• May serve as primary point of contact for project management and other related issues
• Provide support to aid in the development of instructional courses tailored to meet desired learning outcomes
• Conduct and coordinate ongoing technical training, and personal development classes for direct reports as well as for executive leadership
• Identify and resolve operational and performance gaps and obstacles; recommend and implement changes and improvements
• Provide analysis and recommendations to influence decisions by team members, department leadership, and business partners
• Compile, research and analyze trends in support of projects and initiatives including computer-based training, to modify and improve existing programs
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives, present conclusions and recommendations to management
• Monitor assigned projects to ensure that goals and objectives are completed according to schedule; collaborate with project teams to ensure business needs are met
• Ensure effective management of projects from inception through implementation and in accordance with customer expectations, timelines and budget constraints
• Supervise, mentor, and develop team; ensure team has the resources to be successful in their roles; provide support and feedback, and develop solutions when appropriate
• Create an effective method of…