Emergency Communications Manager - Communications – Public Safety Department Job Pensacola area,Florida USA,Management

Location 221 PALAFOX PLACE,SUITE 140,Pensacola, FL, 32502,United States
Base Pay $57,824.00 - $72,280.00 / Year
Job Category Emergency Communications, 911 Dispatcher
Employee Type Full-Time
Manage Others Yes

Close Date:
September 28, 2026

This class manages the operations of the activities of the Emergency Communication Center, including directing personnel, operational plans and procedure implementation, and coordination of activities with other departmental divisions.

This is a "mandatory-testing" position that requires Drug Testing.

EXAMPLES OF DUTIES

Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and, making hiring, termination, and disciplinary recommendations.

Manages the activities of the Emergency Communications Center, which includes planning, developing, coordinating, administering, and evaluating workflow, processes, procedures, systems, and standards; ensures compliance with Federal, State, and local laws, regulations, codes, and/or standards.

Creates and submits detailed reports related to Center activities, employee performance, procedure modifications, and/or other related items.

Coordinates activities between center staff and other public safety divisions and/or outside agencies.

Develops and administers Center budget; approves expenditures

Performs other duties of a similar nature or level.

TYPICAL QUALIFICATIONS Training and

Experience:

High School Diploma or Equivalent (G.E.D.),five years of progressively responsible emergency communications experience, two of which in a lead worker or supervisory role; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licenses and

Certifications:

None Required

Knowledge, Skills, Abilities and Other Characteristics (KSAO's):

Mathematical principles
Emergency Communication Center operations, policies, and procedures
Emergency telephone system terminology, procedures, and techniques
Two-way, multi-frequency transceiver terminology, procedures, and techniques
Emergency medical and fire department response systems
County geography
Modern office equipment
Quality assurance principles and practices
Monitoring and evaluating subordinates
Delegating and prioritizing work
Using a computer and related software applications
Preparing and maintaining accurate records and files
Developing and implementing policy and procedure manuals
Remaining calm in stressful and emotional situations
Collecting data, performing accurate analysis, and making sound recommendations base on findings
Performing mathematical calculations
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

SUPPLEMENTAL INFORMATION County-wide Employee Responsibilities:

All Escambia County BCC employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Escambia County BCC's Employee Code of Ethics, gift, and conflict of interest policies.

All Escambia County BCC employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Emergency Management Responsibilities:

During emergency conditions, the incumbent of this…