Operations Manager_Pensacola Mission

Job Summary:

The Waterfront Rescue Mission,
recognized in 2025 as one of the Best Christian Workplaces in the country, is hiring a positive, highly productive, safety-minded and team oriented Operations Manager to join our team at our Pensacola Mission location. This position directly supervises all Support Staff positions (including but not limited to; Food Services Manager, Cook, Van Driver, Foreman, Chaplain's Assistant, Overnight Staff, etc.).

• Christian Commitment:
  Must exemplify and model Christian behaviors and values and possess high levels of ethics, honesty and character.
• Education/
  
  Experience:
  
  Bachelor's Degree Management, Social Work or related field; and two or more years related experience and/or training in ministry operations; or equivalent combination of education and experience in management level positions.
• Must have avalid driver's license and be insurable by the WRM's insurance carrier.
• Must be able to pass a Level 2 Background Clearance for the purposes of being able to gain access and enter data into theHMIS Case Management System.
• Must be willing to sign WRM's Statement of Faith

• Demonstrates the Mission Statement and Core Values of the Mission in all job functions andday to day activities.
• Supports the organizational goals of the Mission.
• Always maintains a professional and positive attitude during day to day Mission activities. Strives to provide apositive cultural environment for co-workers, clients and customers.
• Practices stewardship by taking ownership of one's duties and responsibilities and doesnot waste or destroy Mission assets and/or properties.
• Exemplifies teamwork and the ability to always work well with others. Must have the ability to form effective working relationships with supervisors, subordinates, other staff members, andthe public.
• Exemplifies motivation to perform at his/her very best every day and puts forth an effortto motivate others to be at their very best.
• Demonstrates good communication and interpersonal skills and is able to effectively present information in one-on-one and small group situations to customers, clients, andother employees of the organization.
• Exemplifies safety mindfulness during all Mission related activities by always utilizing and/or wearing any and all required safety equipment, always looking for waysto improve organizational safety, and ways to avoid accidents and/or injuries.
• Demonstrates the ability to manage conflict in a constructive manner. Has the ability to deal with problems involving several concrete variables in standardized situations
• Abilityto read and comprehend general instructions, short correspondence, andmemos. Has the ability to write general correspondence.
• Demonstrates commitment to co-workers, customers, clients and the Mission by maintaining regular job attendance and punctuality.
• Always exemplifies a neat, clean and professional appearance and hygiene.
• Demonstrates the ability to maintain strict confidentiality of Mission business affairs and operations.
• Demonstrates basic knowledge of computer operations and software.

• This position serves as the Manager on Duty when the Director of Mission is off campus or unavailable.
• Coordinates appointments for clients and transportation to and from the scheduled appointments.
• Takes inventories; develops, places, and receives orders for supplies; collects data; makes detailed reports, keeps manual counts, etc.
• Creates & manages; weekly cooking, cleaning, laundry, housekeeping schedules, special events and functions.
• Assists Chaplains in addressing client needs, problems, etc. when needed.
• Oversees day to day operations off facilities and client activities; manages interruptions on behalf of staff.
• Charged with responsibility for overall day-to-day facility maintenance needs and operations with authority to facilitate decisions and when required, to act on behalf of the Program Manager versus a Support Staff.
• Directly supervise the following Mission positions:
  Mission Support Staff, Food Services Managers, Volunteers (internal and external)
• This position will obtain and maintain Safe Serve certification.
• Some travel may be necessary for training & temporary duty.
• Other duties as assigned by immediate supervisor or other Mission management.

The computer skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Intermediate computers skills…