Retail Sales Associate

Overview

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. Our SEEDTM initiative ensures equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. We aim to revolutionize and lead the nation’s cannabis industry with a focus on quality, consistency, integrity and professionalism.

The Wellness Advisor of Sunnyside
* will advise customers (recreational, medicinal and caregivers) in selecting proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout.

Compliance with applicable state and company regulations will be at the forefront of all tasks.

• Greet customers and provide a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and  customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the Point of Sale system following SOPs.
• Maintain accurate records of dispensary activities in accordance with state regulations and company standards.
• Perform routine inventory counts and ensure stock is organized and compliant.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store per SOPs.
• Keep the store organized and clean for customers and team members.
• Escalate employee or customer issues to management as needed.

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills with ability to engage customers.
• Ability to learn and apply technical and product information in a professional, consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Cresco Labs offers eligible employees a robust benefits package including major medical, dental and vision insurance, 401(K) match, FSA/HSA programs, LTD/STD options, life insurance and AD&D, paid holidays and paid time off. Other rewards may include discretionary bonuses, stock options and employee discounts. Benefits eligibility varies by role, location and full-time/part-time status.

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.