Retail Sales Associate

Description

We are currently looking for the right Full‑Time Retail Sales Associate to join our team! This position offers a base hourly rate of $15.00 to $18.00 per hour, complemented by an easily achievable commission structure that pays for every transaction processed.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment; allows withdrawals of up to 50% of earned wages up to seven times per payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after six months of full‑time service; an additional week after one year and two weeks after each subsequent anniversary (adjusted for state/local requirements).
• Sick/Personal: 8 hours after six months of employment, then 16 hours each anniversary thereafter (up to 24 hours after five years).
• Employee discounts available from the first day of active employment.
• Tuition Reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies through First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate works with the entire store staff to ensure excellent customer service in both the lending and retail areas. They greet, engage, and assist customers with sales, loans, and other transactions involving jewelry, general merchandise, tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to build rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and displays merchandise.
• Processes sales and loan transactions in accordance with established policies and regulatory requirements.
• Handles all cash and negotiable items following company policies.
• Responds to incoming calls per company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Performs other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be able to perform duties for extended periods, standing, stooping, walking, climbing, pushing, pulling, and lifting as required.
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist customers outside the building or retrieve products from exterior storage.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient in basic math calculations.
• Cash handling experience preferred.
• Must be willing to work in multiple locations as needed.
• Must be able to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply!

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers can earn 2–8% commission based on the gross profit of their personal performance. Detailed information will be provided during the interview process.

Pay rates will not be below any applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. First Cash provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.