Vision Center Manager—Sales & Service Leader

Position Summary... What you’ll do...

• Drives sales in the Vision Center by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and in‑stock inventory levels, plus budgeting and forecasting sales while assessing economic trends and community needs.
• Models, enforces, and provides direction and guidance to associates on proper Customer Member service approaches and techniques to ensure needs, complaints, and issues are successfully resolved within Company guidelines and standards.
• Oversees the implementation of and participates in community outreach programs, encouraging associates to serve as good members of the community.
• Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives, and directing Vision Center associates in ensuring confidentiality of information, documentation, and assigned records.
• Provides supervision and development opportunities for associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures the provision of quality eyewear by consulting with and educating members/customers, selecting products based on member‑customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining optical equipment.
• Upholds the Company’s Open Door Policy by meeting with associates, listening to concerns, researching issues, reviewing Company policies and procedures, and suggesting resolution for associates.
• Coordinates and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

At Walmart, we offer competitive pay and performance‑based bonus awards, and other benefits including medical, vision, and dental coverage; 401(k), stock purchase, and company‑paid life insurance; PTO that meets or exceeds the requirements of paid sick leave laws; and more. Paid time off includes PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and a Walmart‑paid education benefit program for full‑time and part‑time associates.

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) (based on location)

Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.

High school diploma or equivalent.

Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Supervising Associates.

8970 PENSACOLA BLVD, PENSACOLA, FL , United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, abilities, ideas, and opinions—while being inclusive of all people.