Customer Service and Warehouse Associate - Part Time

Description

Job Title:

Customer Service and Warehouse Associate – Part Time

Department:
Re Store

Supervisor:
Assistant ReStore Manager

Direct Reports:
None

FLSA Status:
Non-Exempt

Approval Date: 01/08/2025

Pay Range: $15 - $16.50 p/hr. ($15,600 - $17,160 annualized)

Schedule:

Tuesday - Saturday; 9AM – 6PM (Part Time, up to 25 hours a week)

Founded in 1981, Pensacola Habitat for Humanity is a non‑profit, non‑denominational, Christian ministry whose purpose is to improve communities through sustainable partnerships. Having built and renovated more than 1,600 homes, Pensacola Habitat seeks new and innovative ways to positively impact the community through various meaningful projects, including our Home Buyer and Community Development programs. Pensacola Habitat for Humanity offers unique financing opportunities to qualified applicants to provide affordable home ownership in Escambia and Santa Rosa counties.

We are also the ONLY Habitat for Humanity affiliate who is also a Neighbor Works Charter Member. Pensacola Habitat is an affiliate of Habitat for Humanity International and follows HFHI’s non‑prose­tizing policy.

Our mission:
Seeking to put God’s love into action, Pensacola Habitat for Humanity brings people together to build homes, communities, and hope.

Our vision: A world where everyone has a decent place to live.

The Customer Service and Warehouse Associate will provide donors and shoppers with a positive experience making customer satisfaction a top priority. The Customer Service and Warehouse Associate will be expected to interact positively and professionally with home buyers, volunteers, and paid staff at the Pensacola Habitat for Humanity ReStore. The Customer Service and Warehouse Associate will ensure that all donations are handled in a timely, organized, and safe manner.

The Customer Service and Warehouse Associate is to assist with other duties including but not limited to receiving, cleaning, pricing, product placement, loading customer vehicles and cash register operation. It shall be the Customer Service and Warehouse Associate’s responsibility to coordinate and communicate effectively with supervisors and other employees regarding any store safety concerns.

• Exhibit positive working attitude by demonstrating respect for fellow workers, volunteers, donors, and customers.
• Keep the ReStore well maintained and clean. Conduct daily store safety inspection checklists.
• Quality control responsibilities for the safe, effective placement of donations.
• Load customers vehicles and unload donations.
• Maintain loading areas in clean, efficient, and workable condition.
• Clean sales floor area including floors, bathrooms, windows, and shelves.
• Answer 2 phone lines in a timely manner.
• Receive, clean, and test all donated and purchased products.
• Price small items (large furniture and other items to be supervised by assistant manager).
• Organize aisles and shelves to maintain clean and neat display of product.
• Lift and move furniture, doors, and other large items.
• Assist with the collection of donated items from different pick‑up sites.
• Perform sales transactions.
• Maintain excellent service standards to ensure a consistent and outstanding donor, volunteer, and customer experience.

• Dependable, motivated and possess good problem‑solving skills.
• Exhibit reasonable aptitude for receiving equipment.
• Possess the ability to test and make minor product assembly and repairs.
• Demonstrate reasonable familiarity with building materials.
• Ability to safely handle or lift 50 lbs. without assistance and/or team lift 75+ lbs.
• Be able to stand, squat, bend and frequently climb in and out of a box truck with lift gate.
• Ability to relate well to a variety of people demonstrating excellent customer service skills, friendly and outgoing personality.
• Ability to work in a hot/cold environment when in the warehouse.
• Must have a basic understanding of computer operations.

• High School Diploma or GED required.
• At least 6 months’ retail experience required.
• Must have at least 1 year experience with a forklift, pallet jack, and hand truck.
• Cash handling…