Retail Trainee

Retail Trainee

Mission Contribution:
Supports the mission of Goodwill Gulf Coast by assisting across retail operations, contributing to effective donation intake, merchandise preparation, and customer service.

• Job Location: Olive Road - Pensacola, FL 32514
• Position Type: Temporary
• Education Level: None
• Job Shift: Open Availability Sun-Sat 8:00am-8:30pm
• Date Written: 04/2025
• Department: Donated Goods
• Supervisor: Store Manager. Asst. Mgr.
• Status: Non-exempt, Temporary

Temporary positions for up to 90 days.

• Ensures world class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
• Assists with unloading donations from the donors’ vehicle and takes in donations left outside of store.
• Keeps an accurate count of donations.
• Sorting donations into designated equipment.
• Loading large purchases for customers.
• Sort and price merchandise, separating sellable from unsellable items, and preparing items for display.
• Clean, hang, and rotate merchandise on the sales floor, ensuring a neat and organized presentation.
• Monitor and maintain cleanliness and organization of the dressing rooms and sales floor throughout the day.
• Support customers with questions, including assisting with free medical equipment forms and stocking as needed.
• Ensures a clean and empty work station at the end of each shift.
• Ensures the image of the exterior and interior of the donation area are maintained to Goodwill’s standards.
• Keeps aisles free from debris in the production area.
• Maintains adherence to all company policies and procedures.
• Other duties as assigned.

• Must be able to interact cordially and productively with a variety of people.
• Must be able to market Goodwill and explain the mission to the general public.
• Must be able to take initiative and work well with little supervision.
• Must be able to work a flexible schedule including nights and weekends.
• Must be able to distinguish between better name brand merchandise.

High School diploma or GED preferred, but not required. Prior work experience in the service industry preferred.

• Ability to engage in frequent bending, stretching and stooping.
• Ability to engage in prolonged standing, walking and twisting.
• Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.
• Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
• Ability to use fingers, hands and wrists, repetitively.

Frequent physical exertion; exposure to unfit donated goods.

• Customer Service
• Safety/Accident Prevention
• Speed and quality of processing
• Cleanliness & Organization

Equal Opportunity Employer/Veterans/Disabled