Bookseller-Barista @ Bodacious Bookstore

The Bookseller-Barista is responsible for maintaining customer service, generating sales, food preparation, food safety, general housekeeping, merchandising, cash register operations (POS) and loss prevention in adherence to all company policies and standards of behavior.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure that each guest receives outstanding customer service by providing a customer friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of customer service
• Maintain an awareness of all product information, promotions, upcoming events and advertisements
• Responsible for generating sales and cross selling all products and services
• Assist in floor moves, merchandising, display maintenance and store housekeeping. Keeping the sales floor and restrooms neat, clean and organized
• Assist in processing and replenishing merchandise
• Adhere to dress code, standards of behavior, all company policies, procedures and practices, including signing, pricing, and loss prevention
• Follow all opening and closing procedures
• Safely handles all hot and cold drinks during drink preparation
• Verbally receives and calls back customer orders in a friendly manner
• Responds pro-actively to prevent customer service situations and reports all complaints and requests to management
• Accurately and efficiently complete all sales transactions and maintain proper cash and special promotions at POS registers
• May work special events and assist in all other departments; as needed with approval of supervisor(s)
• Sells and serves baked goods and miscellaneous food items to customers
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
• Reports potential safety hazards and all employee accidents to the supervisor
• Prepare food items according to the Par sheet
• Ensure all items are labeled correctly
• Prepare dressings according to the recipes provided
• Bake cookies and bread
• Detects and ensures disposal of spoiled or unattractive food
• Completes production sheets and other records as required
• Receive inventory by checking invoices to ensure all items are accounted for
• Stock inventory in accordance with health code (i.e. no raw meats above raw vegetables)
• Break down and clean work area at the end of shift (stove top cleaned, sheet pans cleared and cleaned, dishes, sweep & mop floor, cover food, ensure food is put away properly, etc.)
• Make sure ovens are turned off
• Ensure the building and facilities are properly secured
• Provide outstanding customer service, assisting customers with book selections, recommendations, and general inquiries.
• Help maintain store organization, including shelving books, managing inventory, and ensuring the store’s appearance is welcoming.
• Assist with weekly children’s storytime as needed, including selecting and reading age-appropriate books and engaging children with enthusiasm and creativity.
• Assist with store events, including setup, customer engagement, and teardown.
• Handle register transactions, including sales, returns, and exchanges.
• Lift and carry up to 50 pounds (e.g., book boxes, café supplies) and move items up and down stairs as needed.
• Collaborate with team members to create a positive and efficient work environment.
• Performs all other duties as requested or directed

• Maintain professional attitude and appearance at all times
• Well-organized and detail-oriented with all guest services
• Required to stand, walk, and lift items (up to 25 lbs.) on a regular basis
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Excellent communication skills
• Ability to work as part of a team
• Ability to build relationships with customers

High school diploma or GED and one to three years of related experience and/or training, or equivalent combination of education and experience.

This is a part-time position. Days and hours will vary to include evening and weekend work according to business needs.