Store Manager, Retail & Store Manager

About the Role

Location:

Pensacola, Florida. Join Pet Supermarket, one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service. The Store Manager leads a high‑energy team, coaching and developing staff to deliver world‑class service and achieve sales and operational goals.

• Sales Leadership
  
  * Drive sales, service, and customer experience initiatives to meet KPIs and other store performance goals.
  
  * Ensure the team completes assigned tasks, trains team members to deliver exemplary customer experience, and communicates the store’s vision, values, and priorities.
• Customer Excellence
  
  * Build relationships and drive ongoing customer satisfaction.
  
  * Review customer ratings and act on feedback.
  
  * Maintain a safe, clean store environment, including the cleanliness and well‑being of animals on the premises.
• Operations & Talent Development
  
  * Maintain brand standards, operational excellence, and loss‑prevention/safety standards to support profitability.
  
  * Manage inventory, place orders within budget, and meet shrink goals.
  
  * Manage labor hours to match customer needs and meet operational compliance.
  
  * Oversee training plans, new‑hire checklists, merchandising standards, performance appraisals, OFIs, and talent pipeline development.
• Business Insight
  
  * Control and maximize DSOP through POS discounts, employee discounts, and damaged inventory management.
  
  * Review, analyze, and interpret profit and loss statements to identify opportunities for improvement.
• Community Engagement
  
  * Plan and execute community events and partnerships with rescue agencies.

• Minimum 3–5 years in a retail manager role or 1 year as a Store Manager, with experience in a retail environment.
• College degree preferred (an asset).
• Experience working with animals and a passion for pet care.
• Valid driver’s license and access to a motor vehicle.
• Ability to work a flexible rotating schedule, including up to 45 hours per week, closing shifts, weekends, and holidays.
• Physical stamina to lift up to 55 lbs and perform tasks requiring active listening and observation.

• Competitive pay.
• Full‑time benefits and 401(k).
• Vacation, sick time, and employee discounts.
• Flexible schedule and room for advancement.

• Working conditions involve a temperature‑stable environment with occasional solo work and the potential for accidental injuries from pets.
• Adherence to company safety protocols and loss‑prevention standards is mandatory.

Pet Supermarket is an equal opportunity employer and a Drug‑Free Workplace.

We celebrate the privilege of working with pets and their owners and are committed to investing in the development of our people.