Retail Sales Supervisor

Retail Sales Supervisor (RSS) Job Information

Organization Name: Buffalo Rock Company

Website:

Job Department: Retail

Reports to: Retail Sales Manager (RSM)

Work Schedule: May require additional hours not scheduled; must be flexible

Job Type: Regular

FLSA Status: Exempt

Other Information: 50% Salary + 50% Commission

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best alcoholic and non-alcoholic beverage portfolio in the country, which includes several beloved global and regional brands. The primary duty of the RSS is to manage the retail sales function in the assigned area, market segment, or stores, including supervision of assigned employees.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, holidays. Travel may be required. May be required to be on-call.
• Managing the sales function in the assigned area, market segment, or stores.
• Supervising assigned employees.
• Interviewing, hiring, scheduling, evaluating, coaching, rewarding, and disciplining subordinate employees, and making recommendations with regard to promotions, demotions, and other changes of status.
• Monitor all accounts to ensure proper service based on Franchise Policy for service frequency.
• Facilitate on-the-job training for new employee-partners and on-going training for veteran employee-partners, and training on an on-going basis as it relates to the Functional (Safety, Handheld Operation, Settlement, Etc.), Practical (Policies /Procedures from the Company, Franchise, and Corporate Security Manuals), Merchandising Standards (sales, product distribution, trays, crate, and CO2 retrieval), and all other aspects of their assigned duties.
• Cover (work) open positions created due to employee vacations, personal days, turnover, and change of job position or route when needed.
• Assist in store resets, running Hot Shots, building displays, and making bulk deliveries when needed.
• Monitor all accounts to ensure accounts are worked in accordance with the Merchandising Standards.
• Develop and maintain positive professional customer relationships. Communicate with key accounts weekly/biweekly.
• Regularly review relevant policies/procedures for possible change.
• Communicate all transshipping activity in accordance with Company Policy and Procedures.
• Take responsibility for leading the assigned employee-partners and assuring that teamwork is the key to the group's success.
• Solicit all new accounts in your assigned sales area.
• Notify RSM of any change to an existing account, including ownership or closure, etc.
• Must properly complete all required paperwork to Company policy and timeline.
• Using company guidelines develop, sell in, communicate and monitor all assigned accounts for CDA contracts and compliance (internally and externally).
• Achieve and monitor all metrics and sales objectives.
• Monitor required Buffalo Rock Merchandising Standards criteria per account.
• Achieve and monitor all account program key objectives.
• Develop, communicate, and coordinate all approved pricing on all Buffalo Rock products (internally and externally).
• Coordinate and assist with resets and new store openings.
• Coordinate equipment needs, equipment placements and point-of-purchase needs with Retail Department Management.
• Assist with weekly forecasting to achieve company metrics.
• Participate and contribute to the franchise's "Strategic Planning" process and monitor to ensure all assigned plans are implemented and achieved.
• Understand and then ensure all assigned sales objectives and quotas are reached.
• Ensure that all assigned employee-partners keep all forms of communication turned on in accordance with department guidelines.
• Review customer call-in reports daily and address any issues promptly with the customer and the employee-partners.
• Know each manager/buyer at each account by name and keep them updated on all Buffalo Rock Company pricing, new product, and any information pertinent to mutual business needs.
• Sell-in all current and future products, including all brands and packages distributed by the Buffalo Rock Company.
• Must continuously seek authorization and full distribution for all current and future products distributed by the Buffalo Rock Company.
• Must aggressively pursue additional shelf space, position, display space, cooler space, vending placements, and rack placements in all assigned accounts, incremental to the CDA status of the account.
• Ensure that all marketing programs with assigned/selected accounts are implemented and maintained, and report and remedy any non-compliance under the Merchandising Standards.
• Assist with the collection of any missing invoices, or DSDs, and in the collection of any overdue…