Content Development Specialist

Key Responsibilities:

• Review, analyze, and modernize existing procedural, policy, reference, and knowledge content in accordance with EKM standards.
• Rewrite and restructure content using approved AI-enabled technologies, templates, content models, style guides, metadata standards, and taxonomy requirements to improve content quality, consistency, and AI readiness.
• Collaborate with business unit SMEs and content owners to validate content accuracy, completeness, and business intent.
• Ensure content adheres to plain-language and user-centered design principles to improve findability, comprehension, and usability.
• Apply metadata, tagging, classification, and content governance standards to support enterprise search and AI-readiness initiatives.
• Participate in content inventories, audits, and gap analyses to identify outdated, redundant, or duplicate information.
• Align content with established migration requirements and prepare knowledge assets for future platform migration activities.
• Support testing, validation, and issue remediation activities associated with content modernization, migration, and knowledge management platform initiatives.
• Support quality assurance reviews and remediation activities to ensure published content meets EKM standards.
• Track content modernization progress and maintain status reporting for assigned business units and content portfolios.
• Identify opportunities to improve content consistency, governance compliance, and end-user experience.
• Participate in training, workshops, and content governance activities related to EKM modernization efforts

• Bachelor's degree in Communications, English, Journalism, Technical Writing, Knowledge Management, Business, Education, or related field, or equivalent combination of training and experience.
• Experience creating, editing, or managing business, operational, instructional, procedural, or knowledge-based content.
• Experience collaborating with subject matter experts to capture and document business processes and procedures.
• Experience organizing complex information into concise, easy-to-understand documentation.
• Experience working within defined content standards, templates, style guides, or governance frameworks.
• Strong editing, proofreading, and quality assurance skills.
• Strong written and verbal communication skills.
• Strong organizational, planning, and time management skills.
• Ability to manage multiple assignments simultaneously while meeting established deadlines.
• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Ability to work effectively in cross-functional and matrixed environments.

• Experience supporting enterprise content modernization, content migration, or knowledge management initiatives.
• Experience with structured authoring, content architecture, metadata management, or taxonomy development.
• Experience working in financial services, banking, credit unions, regulated industries, or large enterprise environments.
• Knowledge of knowledge management principles, content governance practices, and enterprise search optimization.
• Experience using knowledge management platforms, content management systems, or digital knowledge repositories.
• Familiarity with AI-readiness concepts, including content standardization, metadata enrichment, and content quality optimization.
• Understanding of user experience (UX) writing and information architecture principles.
• Working knowledge of Navy Federal products, services, policies, and procedures.