DoW SkillBridge Fellowship - Business Operations Specialist

Business Operations Specialist I

The Business Operations Specialist I supports the Security Systems Support (SSS) team, which ensures the safety, continuity, and operational readiness of Navy Federal's branches, microsites, and campus locations. This role assists with access control processes, including issuing, activating, modifying, and deactivating system and physical access, while supporting compliance with Global Security standards. The specialist collaborates with multiple teams to support daily operations and special projects and performs work in accordance with established policies and procedures to help maintain a secure and efficient operating environment.

The Security team partners across the enterprise to deliver strategic initiatives that protect members, team members, NFCU facilities, and organizational assets. Our portfolio spans cybersecurity, fraud prevention, physical security, scam mitigation, risk management, operational resilience, and emerging technologies that strengthen Navy Federal's security posture.

• Provides operational support that directly affects the business unit functions.
• Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
• Identifies, researches, and documents operational correlations and may administer operational workflow and functions
• Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
• Assists in the development of user requirements; may test new/enhanced systems and assist in training staff
• Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues
• Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units
• Serves as a backup to other staff members during peak business volume
• Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products.
• Researches, gathers, and synthesizes data; presents conclusions and recommendations to management
• Prepares summaries, reports, charts, graphs, instructions and manuals/reference materials for benchmarking purposes or for inclusion in required ad hoc reports
• Reviews studies, reports, and provides summaries to department leadership
• Supports projects and initiatives within the business unit and/or across the organization.
• Participates in the planning, development, implementation, and maintenance of new and existing programs
• Researches audit findings, prepares response, and forwards to management
• Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses
• Maintains knowledge of corporate business plans and operational/business requirements
• Works under general supervision and follows standard course of action, with limited discretion, to achieve results and/or improve efficiency
• May adapt or modify standard processes, procedures, etc.; offers suggestions and recommendations for operations, with limited impact
• Performs directed research; identifies and gathers data; prepares standard reports for analysis
• Participates in projects and typically receives guidance and instructions from management
• Performs other related duties as assigned.

Examples of Projects You May Support

• Enterprise fraud detection and prevention initiatives
• Scam defense and fraud recovery programs
• Security technology implementations and enhancements
• Physical security and global security projects
• AI and analytics initiatives supporting security operations
• Regulatory, compliance, and risk-management efforts
• Cross-functional projects involving Digital, Operations, Technology Services, Payments, and Security teams

What Makes This Role Unique?

• Exposure to high-visibility initiatives that directly protect members and the credit union
• Opportunity to work with senior leaders, security professionals, business stakeholders, and technology teams
• Experience managing projects that blend business process improvement, technology delivery, risk…