Service & Installation Supervisor Job Pensacola area,Florida USA,Trades / Skilled Labor

Service And Installation Supervisor

Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we're looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.

Conexon is a rapidly growing company working with Rural Electric Cooperatives to build advanced fiber to the home (FTTH) networks nationwide. We are currently looking for a Service and Installation Supervisor to join our team in the Florida Panhandle area.

Location:

Remote

Job Type: Full-time

Schedule:

Fixed

Overtime:
Yes

FLSA Status:
Non-Exempt

Travel:
Yes, within FL Panhandle region

Requirements

Hire and train personnel on service, installation processes, and procedures

Provide leadership to Connect Fiber Optic Technicians

Ensure all field personnel are outfitted with necessary tools and equipment

Ensure proper processes are in place for maintaining all tools and equipment

Ensure proper inventory management practices are in place for CPE, service and installation materials

Oversee drivers of company fleet and provide leadership of proper vehicle usage and maintenance

Manage service technician scheduling

Develop and maintain service and install reporting/dashboards as needed

Complete EOD reporting requirements

Manage storm restoration service process

Develop and maintain process for damage notifications

Manage service trouble tickets and drop restoration process

Assist OSP Construction department with troubleshooting as needed

Troubleshoot from the home to the tap

Manage Connect commercial installations

Manage commercial install technicians are properly trained and equipped

Manage commercial install schedules and dispatch

Assist with management of Connect Complete projects

Build/maintain positive business relationships with our co-op clients

Travel to co-op clients as needed

Ensure service technicians assist Conexon Project Managers & Maintenance Managers troubleshoot issues in the field when needed

Work together with Connect Sales/Marketing team & Co-op clients to determine causes of low performance & provide feedback on how to increase sales & penetration rates

Assist with escalated customer complaints/issues as required

Support RDOF regulatory field verification

Additional responsibilities as assigned

Required Qualifications

High school diploma required (College degree preferred)
3 years' experience in fiber optic ISP operations/construction field
Strong P.C. and Microsoft Office skills
Ability to use optical test equipment including fusion splicers and OTDRs
Safely operate a company vehicle
Strong communication skills
Initiative to work remotely with limited supervision
Strong leadership skills

Physical Requirements

Ability to sit or stand for extended periods
Ability to walk long distances on a regular basis
Ability to bend stoop kneel crouch or reach as required by job tasks etc.

Standard Company Benefits Include

Three (3) weeks of paid time off
Comprehensive benefits package, including health, dental, and vision coverage
Life insurance
Short-term and long-term disability insurance
Retirement benefits

Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon's mission.

Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process. By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.