Master Automotive Technician

Department:

Operations - Back of House

Reports To:

Store Manager / Shop Manager / Shop Foreman

FLSA Classification:
Exempt, Full-Time

Position Summary

This position is responsible for accurately diagnosing complex vehicle issues, performing high-quality repairs, mentoring less experienced technicians, and ensuring every vehicle leaves our facility repaired the first time.

A Master Technician is expected to consistently demonstrate exceptional diagnostic ability, efficiency, professionalism, integrity, and leadership while safeguarding our customers' safety and our company's reputation.

This role requires a commitment to continuous learning, accountability, teamwork, and living out our Core Values every day. We are not looking for someone who simply replaces parts. We are looking for a true diagnostician who takes pride in solving problems and delivering an exceptional customer experience.

Essential Job Responsibilities

• Diagnose complex mechanical, electrical, drivability, HVAC, suspension, steering, brake, and engine performance concerns.
• Utilize factory information systems, scan tools, oscilloscopes, wiring diagrams, pressure testing equipment, and other diagnostic equipment effectively.
• Develop accurate diagnostic plans before recommending repairs.
• Prevent unnecessary parts replacement through proper testing and verification.
• Complete repairs according to manufacturer specifications and industry best practices.

• Perform repairs correctly the first time.
• Maintain exceptional workmanship on every repair.
• Conduct thorough pre-repair and post-repair inspections.
• Perform required pre- and post-repair road tests.
• Verify customer concerns have been completely resolved.
• Immediately communicate additional concerns discovered during repairs.

Every vehicle must receive a thorough inspection following company standards.

Responsibilities include:

• Complete Digital Vehicle Inspections (DVI)
• Minimum six high-quality photos per inspection
• Clear technician notes explaining findings
• Priority recommendations
• Safety concerns clearly documented
• Communicate findings effectively to Service Advisors

Failure to complete inspections according to company standards may result in disciplinary action.

Accurate documentation is critical. Technicians are responsible for documenting:

• Concern
• Cause
• Correction (CCC)
• Diagnostic procedures performed
• Test results
• Labor operations
• Parts required
• Additional recommendations
• Warranty information when applicable

Documentation should allow another technician to fully understand the repair process.

Every customer's vehicle must be treated as though it belongs to a member of your own family.

Responsibilities include:

• Use seat covers
• Use steering wheel covers
• Use floor mats
• Protect vehicle interiors
• Return seat and mirror positions
• Remove fingerprints
• Clean spills
• Return vehicle as clean or cleaner than received

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Master Technicians are expected to lead by example.

Responsibilities include:

• Mentor Apprentice Technicians
• Assist B and C Level Technicians
• Share technical knowledge
• Promote teamwork
• Help maintain positive shop morale
• Demonstrate professionalism under pressure
• Support company training initiatives

Maintain an organized, safe, and professional work environment.

Responsibilities include:

• Clean work bay daily
• Maintain toolbox organization
• Properly store equipment
• Return specialty tools
• Maintain lifts
• Report equipment failures immediately
• Follow all opening and closing shop responsibilities
• Participate in weekly shop cleaning

Safety is never optional.

Technicians must:

• Follow OSHA safety standards
• Wear required PPE
• Wear safety glasses
• Properly support vehicles
• Follow lift safety procedures
• Report injuries immediately
• Maintain a clean and hazard-free workspace

Master Technicians are expected to consistently meet or exceed production goals while maintaining exceptional quality.

Performance expectations include:

• 81+ flagged hours per pay period minimum
• High efficiency while maintaining quality
• Accurate diagnosis
• Minimal comebacks
• Hi…