Lead Setter - Peoria

Pay

Pay Rate: $18.00 per hour + monthly commissions + quarterly bonus + benefits

Schedule: Sunday - Thursday

Re-Bath AZ, LLC is a valley wide remodeling company that has been in business for over 40 years. We specialize in bathroom and kitchen remodeling and remodel roughly 80-150 bathrooms a month.

We are seeking a Scheduling Specialist to join our team! A scheduling specialist manages the company calendar to ensure appointments are scheduled properly. As a scheduling specialist, your responsibilities include a wide variety of tasks to ensure the best customer experience possible.

• Answer all incoming calls in a courteous, welcoming, professional & timely manner.
• Gather and document all information from callers thoroughly and accurately.
• Answer as many callers’ questions as possible without transferring the call.
• Initiate phone scripts by determining type of calls and handling calls according to established Re-Bath policy and procedure.
• Cancel or confirm appointments as requested by callers.
• Accurately update and input all relevant data into computer. (Data entry of new leads from multiple lead sources.)
• Maintain a professional and courteous environment.
• Welcome and assist customers that visit showroom.
• Perform other routine duties as assigned.
• Ensure regular, predictable, and dependable attendance. Ability to work with others in a team environment, accept direction from superiors, and follow company policies and procedures.
• Work extensively with telephone and computer usage. Use of computer mouse requires repetitive hand and wrist motion.
• Time off restricted during peak periods.
• Regular reaching, grasping, and carrying of objects for showroom maintenance.

• Ability to communicate effectively and clearly with all internal and external customers.
• Detail-oriented with excellent follow-up.
• Solutions-minded, compliance-minded, and results-oriented.
• Excellent planning skills with the ability to define, analyze, and resolve issues quickly and accurately.
• Ability to juggle multiple priorities successfully.
• Extremely strong organizational and interpersonal communication skills.
• High-energy, hands-on employee who thrives in a fast-paced work environment.
• Intelligent, self-confident, practical thinker with sound judgment.
• Flexible, adaptable and able to adjust to a rapidly changing and growing environment.

• Customer Service: 2 year+ (Preferred)
• Computers & Microsoft Office: 2 year+ (Preferred)

• High school or equivalent (Preferred)
• Must be able to pass a 50-state background check and drug screen.

• Paid time off
• Paid holidays
• Health insurance options
• Dental and vision options
• 401K

As set forth in Re-Bath’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.