Campus Support Assistant

Job Description Baptism Follow-Up Administration

• Update baptism records and badges with baptism date and campus location.
• Add and maintain profile notes related to baptism activity.
• Edit and publish baptism photos.
• Route and monitor workflows sent to designated campus receivers.
• Identify and address follow-up situations requiring additional review, including:
  • Individuals living with a single adult.
  • Infant or non-aligning baptisms.
  • Attendees expressing interest in future baptism.
• Create and manage "Follow-Up Required" notes as needed.
• Monitor open baptism follow-up workflows and reporting.

• Update attendee badges with attendance date and campus location.
• Document attendance and engagement notes on profiles.
• Process attendees through designated event follow-up processes.
• Review records for potential red flags or follow-up concerns.
• Ensure appropriate workflows are completed and assigned.

• Build and manage Adult Ministries and Next Gen events.
• Create and maintain ROCK Groups and event registrations.
• Support special campus events and ministry initiatives.
• Coordinate camp registrations and event setup.
• Manage Financial Peace University group creation and registration processes.
• Send weekly communications to attendees on behalf of ministry leaders.

• Provide support for campus-related Rock RMS requests and inquiries.
• Reassign workflows sent to incorrect recipients.
• Modify workflows and processes as ministry needs evolve.
• Monitor workflow completion and follow up with campus teams as needed.
• Run campus reports related to ministry engagement, open workflows, baptisms, and PGPAs.
• Advocate for and assist in the development of reporting solutions that support campus needs.

• Identify, correct, and merge duplicate or pending records.
• Review, verify, and manage incoming profile photos.
• Maintain accurate database records and ministry data.
• Support bulk profile updates and data quality initiatives.
• Assist with volunteer application updates and maintenance.
• Manage Group Scheduler configurations and updates for campus teams.

• Facilitate RAMP Plan training for Campus Coordinators, Associate Pastors, and other ministry leaders as requested.
• Train new campus staff on Rock RMS functionality, best practices, and ministry processes.
• Serve as a resource for understanding how campus roles and central support functions work together.
• Provide ongoing guidance to campus teams regarding Rock RMS capabilities and support services.

• Support ADL Team with special projects and ministry initiatives.
• Assist with operational improvements, system enhancements, and ministry process optimization.
• Collaborate with ministry leaders to improve efficiency and engagement across campuses.

• Strong administrative, organizational, and project management skills.
• Experience working with Rock RMS or similar church management systems preferred.
• Attention to detail and commitment to data accuracy.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong communication and collaboration skills.
• Passion for supporting ministry teams and creating excellent experiences for attendees and volunteers.

• Accurate and timely completion of ministry follow-up processes.
• High data integrity across church records and systems.
• Efficient workflow management and completion.
• Positive support experience for campus teams and ministry leaders.
• Successful execution of ministry events, registrations, and special projects.

All your information will be kept confidential according to EEO guidelines.