CSR - Coordinator; Client Support Rep

Client Support Coordinator

We are seeking a Client Support Coordinator to serve as the central point of communication and administrative coordination for our clients and internal teams. This role is well suited for someone who takes pride in accurate documentation, consistent follow-through, and delivering steady, high-quality service across a high volume of client interactions. The Coordinator helps ensure client requests are captured, processed, and resolved efficiently while representing the company professionally in every communication.

This role is fully cross-trained with the Client Support Dispatcher and provides coverage for dispatching functions when the Dispatcher is unavailable.

Core Responsibilities

• Serve as the primary point of contact for client inquiries received through phone, email, and the support inbox
• Document client interactions, service requests, and job details accurately and completely within the CRM
• Manage client communications and ensure timely follow-up in accordance with LSI's RCF Communication Process (Reach Out First, Communicate Throughout, Follow Up for Satisfaction)
• Generate reports, maintain records, and support CRM data integrity across departments
• Support alarm account administration, monitoring center coordination, audits, and data entry
• Coordinate equipment ordering, shipping, receiving, and staging activities
• Assist Operations, Sales, Accounting, and Leadership with administrative and coordination tasks
• Support technicians with job documentation, part requests, and administrative follow-up
• Maintain accurate client records, contract information, and account details
• Communicate clearly with clients and internal teams regarding job status, updates, and next steps
• Follow all company policies, communication standards, and documentation requirements
• Provide backup coverage for scheduling and dispatching functions when the Dispatcher is unavailable

Required Skills & Abilities

• Strong organizational and administrative skills with high attention to detail
• Excellent verbal and written communication with a professional customer-facing presence
• Ability to follow established procedures, documentation standards, and communication protocols
• Ability to manage multiple tasks and priorities without losing accuracy
• Comfortable working within structured processes and repeatable workflows
• CRM proficiency and strong Microsoft Office skills
• Technical aptitude and willingness to learn security and low-voltage systems
• Dependable follow-through and consistent attention to accuracy and quality
• Ability to work independently while coordinating effectively with internal teams

Other Requirements

• 2+ years of experience in customer service, client support, administration, or coordination preferred
• Security, construction, or field service industry experience is a plus
• Must pass a background check
• Ability to work a full-time in-office schedule with reliable attendance
• Ability to sit, stand, and work at a computer for extended periods
• Ability to lift up to 25 lbs as needed for office and equipment support tasks
• Cross-training in dispatching and scheduling functions is required
• This is an in-office position, no remote work
• Must be available Monday thru Friday during business hours (7:30am - 3:30pm) with no restrictions