Sr. Coordinator, Office Services

Overview

Senior Coordinator, Office Services supports and oversees the daily administrative and facilities‑related operations of the office location to ensure a smooth, safe, and high‑quality workplace experience. The position requires strong communication skills, ability to multi‑task, and a proactive service mindset. The Senior Coordinator is an individual contributor with expanded responsibility and is required to be onsite due to the nature of the responsibilities and support model of the Core.

• Facilities and Workplace Readiness:
  Ensuring the office, training rooms, and shared spaces are maintained and operational, overseeing space readiness standards and quality, coordinating furniture setup/breakdown and resets for meetings/events, and ensuring workplace preparedness for engagement teams, visitors, and client operations. (20%)
• Meetings, Events & Catering Coordination:
  Coordinating internal meeting set‑up and support, scheduling and preparing conference rooms, coordinating catering orders and verifying accuracy, managing on‑site event logistics and resets, identifying and resolving issues impacting meeting experience. (15%)
• Mail, Shipping & Courier Services:
  Overseeing daily mail and shipping operations, ensuring deadlines and service standards are met, handling escalations or exception shipments, and acting as a trainer for Coordinators on mail workflows. (10%)
• Lead process for large‑scale duplicating projects including copying, collating, assembly, scanning and distribution of internal and external client deliverables. (10%)
• Vendor, Landlord & Property Management Coordination:
  Acting as primary onsite point of contact for vendors and property management, coordinating work orders and repairs, monitoring vendor performance and needs, supporting contract tracking at the location level. (10%)
• Security Access, Badge & Onboarding Coordination:
  Managing badges, keys, access provisioning and removals, coordinating new hire workspace readiness, supporting exit workflows and workspace turnover, partnering with HRIT for onboarding needs. (10%)
• Front Desk, Client Service and Workplace
  
  Experience:
  
  Serving as onsite point of contact, ensuring service levels for internal clients, providing reception coverage as required, and addressing visitor and stakeholder needs. (10%)
• Office Supplies & Breakroom Management:
  Ordering, stocking and tracking consumables and supplies, ensuring availability standards are met, managing vendor ordering portals and invoicing (as applicable). (5%)
• Safety, Records, and Compliance:
  Supporting safety protocols and drills, maintaining documentation and office logs, coordinating inspections or compliance related visits, ensuring incident reporting processes are followed. (5%)

• High school diploma or GED required; high school diploma preferred.
• 1 year of relevant experience required, 3 to 5 years preferred.
• Proven ability to communicate clearly, concisely, and proactively with team members and internal stakeholders.
• Ability to collaborate effectively and provide support to peers in a team‑based environment.
• Demonstrated initiative in establishing productive relationships with stakeholders directly impacted by services provided.
• Curiosity and willingness to learn how services indirectly impact other stakeholders.
• Ability to model confidentiality, professionalism, and appropriate workplace decorum.
• Proficiency in utilizing advanced features of Microsoft Word and Outlook independently.
• Working knowledge of basic features in Microsoft Excel, Microsoft PowerPoint, and other role‑relevant software with minimal guidance.
• Ability to identify and leverage appropriate tools and resources to complete work effectively.
• Demonstrated initiative in advancing technical skills and applying newly acquired knowledge.
• Consistent production of high‑quality work that is accurate and requires minimal review.
• Proactive approach to seeking feedback and guidance to improve work quality and meet deadlines.
• Consistent delivery of services in a professional manner aligned with Baker Tilly Core Values, with strict adherence to confidentiality.
• Understanding of how services support internal customers'…