Operations & Client Services Administrator

Benefits:

• Flexible schedule

We are seeking a highly motivated, charismatic, and adaptable Operations & Client Services
Administrator to support the rapid growth of our fast-paced nanny and companion care
company. This role is ideal for someone who thrives in a dynamic environment, enjoys building
relationships, and can confidently balance sales, operations, recruiting, and client management
responsibilities.

The ideal candidate is a strong communicator with excellent people skills, the ability to build
quick rapport, and a proactive mindset. This position plays a critical role in ensuring smooth
day-to-day operations while helping grow the business through client engagement, lead generation, recruiting, and community presence.

This is a hands-on role requiring autonomy, flexibility, professionalism, and the ability to multitask while maintaining exceptional customer service.

• Build strong relationships with prospective and existing clients through excellent communication and customer service
• Conduct consultations with families and clients to assess care needs and recommend appropriate services
• Develop quick rapport and trust with clients, caregivers, and community partners
• Follow up on inquiries, leads, and referrals in a timely and professional manner
• Assist with converting leads into active clients through relationship-based sales
• Maintain high client satisfaction and support ongoing retention efforts
• Resolve client concerns professionally and efficiently

• Support business growth through social media engagement and outreach
• Assist with content creation, posting, and community engagement across platforms
  (Facebook, Instagram, Linked In, etc.)
• Identify and pursue lead generation opportunities through networking, digital marketing, and community relationships
• Monitor inquiries generated from social media and marketing efforts
• Represent the company professionally online and in the community

• Recruit, screen, and interview nanny and companion care candidates
• Coordinate onboarding processes, orientation, and training documentation
• Verify references, credentials, and employment eligibility
• Assist with caregiver matching and placement coordination
• Maintain employee records and compliance documentation
• Support employee engagement and retention initiatives

• Manage caregiver and client scheduling in a fast-paced environment
• Assist with payroll processing and timesheet review
• Perform data entry and maintain accurate records within scheduling/CRM systems
• Support office operations, organization, and workflow efficiency
• Maintain confidentiality and professionalism with sensitive information
• Assist leadership with special projects and operational initiatives

• Attend networking events, community outreach opportunities, and business development meetings
• Represent the company professionally at in-person events
• Build referral relationships with community organizations, healthcare professionals,
  schools, and local businesses
• Assist with marketing and brand visibility initiatives

• Occasional local and regional travel for events, meetings, recruiting, or business development
• Travel expected to be less than 10%

• Previous experience in operations, administration, customer service, staffing, recruiting, sales, or healthcare/home care preferred
• Strong interpersonal and communication skills
• Ability to build quick rapport and maintain professional relationships
• Experience with scheduling, onboarding, or employee coordination
• Comfortable working in a fast-paced, rapidly growing environment
• Proficient with technology, scheduling systems, Microsoft Office, Google Workspace, and social media platforms
• Strong organizational and multitasking abilities
• Ability to work independently and prioritize effectively

• Experience in nanny services, home care, healthcare staffing, caregiving, hospitality, or client services
• Experience with social media marketing or lead generation
• Recruiting or staffing experience
• CRM or scheduling software experience
• Event coordination or community outreach experience

• Charismatic and personable
• Self-motivated and proactive
• Flexible and adaptable
• Organized and detail-oriented
• Autonomous and able to work…