Customer Service Representative

The major function of this position is

To answer incoming telephone, chat, and email inquiries from our customers in a timely, courteous, and efficient manner.

Hourly Rate of Pay: $18.50

Available

Shifts:

• 10:30 AM to 7:00 PM (Monday through Friday)
• 10:30 AM to 7:00 PM (Monday through Wednesday)
  Saturday & Sunday (7:30 AM to 4:00 PM) Off Thursday & Friday. (Additional $2/Hr. Shift Differential for Saturday & Sunday)

Hybrid

Schedule:

Successful completion of 90 day probationary period, eligibility to work 1 day remotely.

• Continually seek improvement in every aspect of the position. Perform better today than yesterday.
• Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints requiring routine decisions with limited number of alternatives offered to customer.
• Follow scripts or templates to respond to customer inquiries verbally and/or in writing with some deviation and adaptation of response as needed.
• Utilize Company training materials to gather information and execute Company policies and procedures.
• Successfully complete training to be familiar with Maui Jim product as well customer service systems, processes and policies.
• Professionally communicate with internal and external customers regarding repair process, repair status, order entry, order status, billing information, shipping and tracking of orders for accounts.
• Knowledgeable on when and how to utilize email stationary to professionally communicate with customers and communicate web issues.
• Key in orders and information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
• Ability to utilize all required software systems to proficiently provide customer care to all internal and external customers.
• Consistently maintain performance that meet or exceed Maui Jim standards in monitoring, adherence, and training.
• Remain open-minded and positive when taking suggestions from Leads & Supervisors.
• Perform all other tasks as required.

• Project a professional image to our customers.
• Perform other work-related tasks as requested or required.

• High School graduate with one year of college. 1 – 2 years of customer service experience.
• Three years of work experience in a Customer Service Department and or ophthalmic related industry.

• Excellent communication skills.
• Detail, problem-solving and logic skills.
• Type 20-30 wpm.
• Pleasant personality.
• Flexible with schedule.
• Team player.
• Quick learner.

Mid Shift (United States of America)

• Low Insurance Premiums on Medical, Dental, and Vision
• Flexible Spending Accounts
• Health Savings Accounts (with Company Match)
• Short Term and Long-Term Disability
• Voluntary Critical Illness, and Accident Coverages
• Tuition Reimbursement
• Paid Paternity and Maternity Leave
• Paid Time Off
• Paid Holidays
• Company Paid Life AD&D Insurance
• Voluntary Life & AD&D Insurance
• 401K Match
• Paid Bereavement
• Employee Assistance Program

The benefits listed above apply to U.S. roles and may vary by state or country.

Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.