Legal Tech Customer Success Consultant; JD

About the Role

As a Customer Success Manager supporting Large Law Accounts, you will partner with legal professionals to help them adopt and integrate research, drafting, analytics, and AI-powered solutions into their workflows. This role focuses on driving meaningful customer outcomes by increasing engagement, strengthening relationships, and supporting long-term value across complex, distributed organizations.

• Support a portfolio of Large Law Accounts by helping drive adoption, engagement, customer value, retention, and usage growth across branch offices and distributed user groups.
• Build trusted relationships with customer contacts and serve as a responsive resource for workflow guidance, adoption support, and product engagement.
• Assist in the execution of customer success plans aligned to firm goals, legal workflows, business priorities, and broader account strategies.
• Help legal professionals incorporate Lexis Nexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work through targeted outreach and practical adoption support.
• Partner with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement to coordinate customer engagement, support account planning, and identify risks or opportunities.
• Use customer health, engagement, usage data, and customer feedback to identify adoption trends, surface barriers, and recommend next steps that support retention and growth.

• Experience working with law firms, legal professionals, legal research, or legal technology.
• Early career experience in customer success, account support, client services, consulting, legal technology, legal practice, enterprise software, training, or solution adoption.
• Interest in large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation.
• Ability to build strong customer relationships and communicate clearly with legal professionals to support value-based engagement.
• Strong organizational skills with attention to detail, follow-through, and the ability to coordinate multiple priorities.
• Familiarity with CRM, customer success, enablement, analytics, or AI-powered tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms.

Working flexible hours — flexing the times you work during the day to fit your schedule and be most productive.

U.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations.

We promote a healthy work/life balance across the organization, offering wellbeing initiatives, shared parental leave, study assistance, and sabbaticals to support both immediate responsibilities and long-term goals.

We are an equal opportunity employer: qualified applicants are considered and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.