Customer Success Representative
Listed on 2026-08-03
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Account Manager, Bilingual -
Sales
Customer Success Management, Account Manager, Bilingual
Full-Time | In-Office Position | Paid Training
Are you motivated, organized, and enjoy helping people?
We are looking for Customer Success Specialists to join our growing team. This position combines customer support, account management, and customer qualification. You will work directly with existing customers who contact our company, helping them understand the services they have purchased, answering questions, documenting account activity, and identifying opportunities where additional solutions may benefit their business.
This is not a cold-calling position. You will be working with customers who are already doing business with our company.
Responsibilities- Answer incoming customer calls professionally and efficiently
- Review products and services purchased by customers
- Assist customers with questions and account-related requests
- Document detailed notes and account activity
- Schedule appointments and manage customer follow-up
- Identify customer needs and recommend appropriate solutions
- Coordinate with internal departments to ensure a positive customer experience
- Maintain accurate records and follow company procedures
- Strong communication skills
- Excellent attention to detail
- Reliable and accountable work ethic
- Ability to multitask and stay organized
- Positive attitude and willingness to learn
- Comfortable speaking with customers over the phone
- Basic computer skills
- Customer service experience
- Call center experience
- Phone sales experience
- Appointment setting experience
- Account management experience
No prior experience is required. We provide paid training and are willing to train the right candidate.
Compensation- Competitive hourly pay
- Performance-based bonuses
- Commission opportunities based on qualified customer upgrades and service recommendations
- Paid training
- Career advancement opportunities
- Full-time employment
- Professional office environment
- Ongoing training and coaching
- Supportive team culture
- Opportunities for growth and promotion
- Full-time employment
- Professional office environment
- Ongoing training and coaching
- Supportive team culture
- Opportunities for growth and promotion
Pay:
From $3,000.00 per month
Work Location:
In person
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