Senior Operations Specialist – Estate Team

• Prepare and process new account paperwork, including forms, signatures, and processing documentation
• Track and coordinate rollovers and transfers, including manual transfers and ACAT
• Assist desk advisors with client queries through inbound and outbound calls
• Address account maintenance, cash management, general tax reporting, and other inquiries
• Proactively hand off clients seeking financial advice and trading requests to desk advisors
• Review and interpret court documents related to Death and Divorce Processes
• Participate in customer service and operational training
• Provide feedback to management on client experience and operational efficiencies
• Communicate operational and financial industry policies and procedures
• Exercise excellent business judgment
• Research and resolve client issues
• Refer new clients going through the Estate Process to Financial Advisors

• 2+ years’ direct client experience within the financial services industry
• 1+ years’ call center experience
• Financial related service call center experience or other service-related job experience considered
• Proficient in Microsoft Office and web-based applications
• Experience using Sales Force and Client Works a plus
• Ability to assist customers in a call center environment while accessing data via multiple PC lookup applications
• Excellent verbal and written communication skills
• Positive, customer-focused attitude and demeanor with a desire to provide outstanding service
• Problem-solving skills and attributes
• Ability to work effectively within a team environment
• Able to learn complex financial information and terminology at a fast pace
• Must have excellent telephone service/relationship management skills
• Must have excellent communication skills and strong service ethic

Demonstrates expertise in client account management and financial services, with strong capabilities in communication, problem-solving, and operational efficiency. Proficient in handling complex financial information and providing exceptional customer service in a call center environment.

• Client Account Management
• Call Center Experience
• Financial Services Industry Knowledge
• Microsoft Office Proficiency
• Problem-Solving Skills

• Account Paperwork Processing
• Cash Management
• Tax Reporting
• Court Document Review
• Data Lookup Applications

• Excellent Communication Skills
• Customer-Focused Attitude
• Team Collaboration
• Positive Demeanor
• Relationship Management

• Financial Services
• Client Experience
• Operational Training
• Estate Process
• Death and Divorce Processes

• Sales Force
• Client Works
• Web-Based Applications