Personal Banker

Position Overview

As a full-time Personal Banker within PNC's Phoenix West Region Branch Banking organization, you will be based in Peoria, AZ at the 107th Olive Branch, 10633 W Olive Ave, Peoria, AZ 85345.
Bilingual fluency in both English and Spanish is preferred. PNC does not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve financial wellbeing and collaborate with ecosystem partners to grow customer share of wallet.
• Drive proactive sales conversations through outbound calling, service-to-sales interaction, teller interaction, appointment setting, and effective lobby engagement to elevate client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions and leverage partnerships and community centers of influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs, educating them on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to identify and avoid loss. Participate in branch daily operations, ensuring they are completed efficiently and accurately.

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Work Experience: Minimum of 3 years in a related role; an associate’s degree or equivalent education, product knowledge, and experience required. A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
• Education: No degree required.
• Certifications: None required.
• Background Check: Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

• Medical, prescription drug, dental, and vision coverage with Health Savings Account option.
• Employee and spouse/child life insurance, short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account, backup child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including fully paid select programs.
• Wellness program with financial incentives.
• Paid time off: maternity and/or parental leave; up to 11 paid holidays; 9 occasional absence days (unless otherwise required by law); 15 to 25 vacation days depending on career level and years of service.

If an accommodation is required to participate in the application process, please contact us via email at  Include "accommodation request" in the subject line and your name, the job , and preferred contact method in the email body. For phone requests, call  and say "Workday." All requested information is kept confidential and used only to provide reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA), the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), and/or the Financial Industry Regulatory Authority (FINRA) regulations, which prohibit hiring individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose your personal information in our hiring practices.