Loan Officer Assistant - Enterprise

LOAN OFFICER ASSISTANT - ENTERPRISE WHAT IS THE OPPORTUNITY?

Provide support to multiple Residential Loan Officers to facilitate the timely review and submission of completed mortgage loan application packages, including supporting documentation required to process loan requests or modification requests. Support the Loan Officer in loan preparation and coordination with the operation teams to obtain and transmit necessary documentation and condition requests. Track and update the Loan Officer on loan and pipeline status.

• Assists the Loan Officer with new loan applications by entering information into the loan operating system, collecting supporting documentation, pulling property profiles, ordering appraisals in rush scenarios, preparing lock forms, and handling other administrative responsibilities related to mortgage application preparation.
• Manages all loan related documents in a share drive or other repository.
• Manages reporting to track needs by loan and the Loan Officer.
• Assists the Loan Officer in submitting conditions, monitoring expiration dates on credit commitments and locks.
• Prepares modification paperwork for review by the Loan Officer.
• Contacts borrowers directly for additional information related to loan requests, including documentation required to meet closing conditions.
• Performs marketing and sales activities, including distribution of collateral, “farming,” and follow‑up on external leads.
• Assists the Loan Officer with prequalification documentation.
• Provides ongoing support for compliance with all applicable laws, regulations, and administrative duties.
• Answers calls from borrowers, escrow, title, agents, etc., regarding status and general questions throughout the loan process.
• Maintains a proactive commitment to established Bank programs such as Customer First, Community Reinvestment Act (CRA), and Equal Employment Opportunity.

• High School Diploma.
• Minimum 2 years residential loan originations or processing experience in a mortgage banking company.
• Minimum 2 years of experience with state and federal lending regulations (e.g., RESPA, Reg Z, ECOA, State Fair Lending).
• SAFE Act Registration. Must be in good standing under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and registered/licensed with the Nationwide Mortgage Licensing System and Registry, or must be able to be registered under the Safe Act.

• Excellent verbal and written communication skills.
• Good analytical skills and strong attention to detail.
• Utilizes independent judgment under general supervision.
• May interact with clients, vendors, and other outside lending institutions to obtain information and/or request documents.
• Considerable knowledge of the job and the practical application to problems and situations ordinarily encountered.
• Knowledge of general banking operations sufficient to understand the loan function and a basic knowledge of Federal and State loan documentation regulations (e.g., RESPA, Reg Z, Reg B, ECOA, state fair lending).

This is a commission-based role and does not have a set salary range.

• Comprehensive healthcare coverage, including Medical, Dental, and Vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career Development through Tuition Reimbursement and other internal upskilling and training resources.
• Valued Time Away benefits including vacation, sick, and volunteer time.
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes, and musculoskeletal support programs.
• Career Mobility support from a dedicated recruitment team.
• Colleague Resource Groups to support networking and community engagement.

Since day one we've always gone further than the competition to help our clients, colleagues, and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community, and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada,…