Customer Service Specialist

description of duties/essential functions

under administrative direction of the assistant warden of operations, senior public service administrator, supervises and directs a security force in housing and custodial programs on an assigned shift; implements and maintains programs conductive to security and rehabilitative needs of inmates; conducts security investigations; verifies compliance of administrative and institutional directives and policies; prepares a variety of reports; implements policies and procedures;

receives and approves roster master sheets for shift assignments.

requires knowledge, skill and mental development equivalent to completion of four years of college preferably with courses in penology, law enforcement or corrections or a related field; requires three years of progressively responsible supervisory experience in a custody program in a correctional facility; requires thorough knowledge of facility rules, regulations and requirements for the control of residents; requires thorough knowledge of prison administration;

thorough knowledge of understanding attitudes, problems and behaviour of residents in a correctional facility; thorough knowledge of professional methods and analysis and treatment of residents.

location/agency: idoc/western illinois correctional center, 2500 rt. 99 south, mt. Sterling, il 62353

contact: susan huddleston, human resources representative, western illinois correctional center, 2500 rt. 99 south, mt. Sterling, il 62353, , ext. 250

for applicant information and grading procedures

this position may require a current grade from central management services (cms), division of examining and counseling, to be deemed qualified and available for employment consideration. For more information, please refer to the work4illinois website inois.gov and select 'application procedures'. Additional information may also be obtained from the agency contact listed above or by contacting cms, division of examining and counseling at work4illinois or ,  (tdd/tty),  (tty only).

option 7 - law enforcmnt/correctnl

class specification

additional title and exam information

these documents are in pdf format and can be viewed using adobe reader.

note: salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable. Candidates must be deemed qualified or have submitted an application to cms to receive a qualifying grade prior to the closing of the posting period. A copy of the current grade and a cms-100 employment application must be submitted with the bid form to susan huddleston, human resources representative, western illinois correctional center

state of illinois employees may be eligible for a variety of benefits associated with their employment. From a comprehensive health and dental insurance program, to vacation and sick leave days and a generous retirement plan, the state of illinois offers a competitive benefits program for state employees. To learn more about the benefits of state employment, please explore the links below:

the state offers its employees a comprehensive health and dental program along with a wide array of supplemental insurance programs. Illinois has long been committed to providing employees with the best possible insurance benefits at the greatest possible value.

in addition to health and dental insurance programs, state employees are offered a generous pension program with options that can be tailored to meet employees' needs.

state employees may also be eligible for other benefits such as holidays, annual leave and sick leave.

visit our illinois benefits website to see a more detailed summary of other benefits which are available to state employees.

note: the above benefits are available to most state employees with the exception of those in temporary positions. Employees in temporary, part-time and student worker positions may be eligible for all, some or none of these benefits.