Service Training Consultant

** Career Area:
** Product Support
*
* Job Description:

**** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.
** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.  

Together, we are building a better world, so we can all enjoy living in it.

Our
** Product Support and Logistics Division (PSLD)
** is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

The
** Service Training Consultant
** will develop, coordinate, and deliver comprehensive training solutions, which involve proficiently using and maintaining training aids and lab equipment. The consultant will also collaborate with product groups to create instructor-led training (ILTs) and web-based training (WBTs) on various technologies. Actively involved in promoting optimizing training resource utilization and driving technological adoption ensuring that training initiatives are consistently aligned with organizational goals and standards.
** Additional Information:**
* *
* Location:

** Peoria, IL & Tucson, AZ (United States)
* ** Required Travel:
** Up to 25% (Domestic and International)
* ** Relocation Assistance Offered:
** None
* ** US Work Sponsorship Offered:
** None
*
* What You Will Do:

**•
** Conduct Cat Technology Training:*
* · Deliver hands-on and theoretical training for various Cat Technologies (Grade Control, Remote Control, Autonomy, etc.) to dealers and Customers
· Collaborate with dealers, customers, DLC’s, and the worldwide technology instructor team to lead the coordination of training events
· Ensure participants understand the operating principles, maintenance/ repair requirements, and best practices for each technology
· Guide participants in system diagnostics, troubleshooting, and optimization•
** Learning Solutions Development:*
* · Lead the development of customized training solutions in partnership with the machine & technology product groups
· Ensure that learning materials are up to date with the latest machine models, technologies, and system enhancements
· Develop both instructor led and e-learning content, tailored to meet various learner needs
** What You Will Have (Basic Requirements):**•
** Customer Focus:
** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.•
** Consulting:
** Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.•
** Decision Making and Critical Thinking:
** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.•
** Effective Communications:
** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately…