Warranty Transformation UX​/UI Designer

Warranty Transformation UI/UX Designer

UX/UI Design | Warranty Platform | Enterprise Digital Transformation

Full-Time | On-Site | 5–7 Years Experience

Diversified Services Network, Inc. (DSN) is seeking a full‑time Warranty Transformation UI/UX Designer to join our team in Peoria, IL! We offer full benefits, PTO, 401k, and more! If you are a creative, detail‑oriented UX/UI designer passionate about building transformational digital experiences that drive simplicity and efficiency at scale within an extremely reputable, stable Fortune 500 company — let’s talk!

We are seeking a Warranty Transformation UI/UX Designer to play a critical role in facilitating, generating, and executing transformational user experiences for a new warranty solution platform, fully on‑site in Peoria, IL (5 days per week). You will work closely with dealers and cross‑functional teams spanning product groups, industry teams, global purchasing, global quality, finance, IT, digital, and more — translating user needs into frictionless experiences that drive a new level of efficiency and simplicity for warranty operations worldwide.

• Analyze and document business requirements and new web features; partner with digital product owners and process owners to capture UX/UI needs.
• Provide and facilitate design thinking activities to support digital solutions; create journey maps, user flows, and personas.
• Create wireframes, visual design assets, interactive prototypes, and high‑fidelity mockups; deliver polished, production‑ready UI designs.
• Align deliverables to a user experience strategy that ensures a common, unified, end‑to‑end experience across the warranty platform.
• Integrate the warranty platform UI/UX roadmap into the overall warranty transformation program.
• Conceptualize and communicate design ideas clearly to stakeholders at all levels of the organization.

• You will collaborate closely with a wide range of internal stakeholders and dealer partners, working across product groups, industry teams, IT, digital, finance, and global functions as part of an enterprise‑wide warranty transformation program.
• This is a fully on‑site role, 5 days per week, in Peoria, IL.

Education & Experience

• 5–7 years of relevant experience required. Bachelor’s degree in User Experience, Interaction Design, Graphic Design, Industrial Design, New Media Design, or a related field preferred. Different educational backgrounds will be considered based on the strength of professional experience.

• Proven experience designing digital product experiences with exceptional attention to detail; deep knowledge of UX industry standards, usability principles, and current design trends.
• Strong proficiency with design and collaboration tools such as Figma and Miro.
• Experience in Human‑Centered Design (HCD) — able to understand the perspective and needs of users and deliver solutions that effectively address them.
• Familiarity with design sprints and Agile methodology; experience in interaction architecture and end‑to‑end experience design.
• Working knowledge of web software design, web‑based application development concepts, and current web technology trends.
• Strong analytical and critical thinking skills — able to accurately assess situations and reach well‑informed design decisions.

• Excellent collaborator and team player — proactive in taking initiative and driving work forward across complex, multi‑stakeholder environments.
• Demonstrated ability to actively listen, capture user and experience needs, and translate them into clear, actionable design solutions.
• Creative and innovative thinker — able to apply original thinking to diverse business and design challenges.

• 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Salary expectations: 90, per annual